Pool area, food options, walking distance to town. Comfy room with good sized balcony.

Staff didn't seem to want to go above and beyond. My suitcase got left in Sydney, it arrived later that evening which was fine. When it got dropped off at the hotel they called us and asked us to collect it when we come for dinner. Our room was quite a walk away from reception. It would have been nice for someone to bring it to our room as we had had a big day of travel, and I had no change of clothes for dinner! Also we called the reception to ask if they had firmer pillows, we were told - I'm not sure, ill go and see. Never heard back from anyone. Even if they didn't have a firm pillow option a follow up phone call would have been nice. Not sure why hotels of this caliber don't have pillow options, not everyone like soft fluffy pillows.

Booked 4 nights accommodation in a deluxe double room with 2 Double Beds costing $339/night including breakfast. Friendly helpful checkin. The hotel takes a $50/night (so ours was $200) bond and I was told it would be refunded within 5 working days. (It was subsequently refunded.) We were allocated room 228. There is a gated carpark on our side of the complex. Access is via room key in the slot. This is a large 2 storey complex set amongst gardens with a long walk to the rooms. There is a luggage ramp located near elevators which are situated at the end of the buildings. To access buildings you need to use your room key. Our room was comfortable, if dated, with a nice balcony overlooking the garden & pool area. Plenty of room for luggage. The beds are comfortable. The air con was quiet & worked well. The bar fridge had some long life milk in it & Instant Tea/Coffee is available but no biscuits nor bottled water. The ensuite is smallish with the shower over the bath. A rubber mat & grab handles make it more safe than normally the case. Toilettries are in pump action bottles. There is a retractible laundry line over the bath, which is useful. The room is fully serviced every day which we appreciated. There are 2 restaurants in the hotel, & we tried both. The Asian one, Hanuman, was very good, with a good wine menu & good choice of food. $102 for 2 main meals, small serve of rice & 2 glasses of wine. It seems to be run independently from Hilton. We also ate 1night at the hotel restaurant, Saltbush. The quality of the food & service was excellent. 2 main meals, of barramundi & salmon & 3 glasses of wine. Gratis rolls & butter for $117. Breakfast is held in the main building. Good selection of food to suit all types. We particularly enjoyed the freshly made omelet. Friendly helpful staff too. All up, this was a comfortable stay for us with pleasant, helpful staff.

Addressing the wifi issue at this hotel, I needed to 'sign up' for free wifi as part of the check in process. Got to the room, it didn't work, but did 1/2 way along the hall. Down to reception & got unsecured wifi details to use. The unsecured wifi was consistent. Hilton need to address the wifi issue.

The hotel has a lovely lobby area and is nicely designed. All of the staff we encountered were helpful and friendly. The room was clean and comfortable. The garden was lovely and the location is very nice.

We were a party of 3 people, my husband and myself and our daughter, and we booked 1 room with 2 double beds. However, there were only 2 cups, 2 glasses and 2 towels. The wifi was only free if you are a Hilton member. There are 2 restaurants in the hotel and we ate at each one. The food and service at the Hanuman was great, but at the Saltbush, the service was incredibly slow even though there were not many people in the restaurant when we dined. Additionally, the vegetarian meal I had was very low quality and extremely disappointing.

Pool, restaurant, rooms

That it isn’t secure and that people off the street can wander through the foyer and access every room. There should be a secure door past the restaurant so only guests with room cards can access the accomodation rooms. It didn’t make me feel safe when we saw a half naked man directing his male friend along the corridor from the foyer and beckoning him into his room for what seemed to be a ‘liaison…’ It was creepy and not very safe for other guests.

The room was nice and well maintained. Great pillows. Bathroom was fine. The restaurant on site was excellent and there is a nice outdoor bar area and pool. I was sorry I couldn't spend more time there. It's out of town so the youth issues aren't as big a problem there. I loved the bunnies eating outside the window.

The casting system to the TVs didn't work properly. You'd set up, watch for a minute or two and then the link would die and you'd need to set up again. I gave up.

Large rooms, multiple restaurants on site, in-dining available. The creams and shower gels etc available are of great quality. I was departing prior to breakfast bar opening so they had it packed and ready for pick up earlier on my departure which was very “above and beyond” for any hotel i’ve stayed at. The staff were extremely polite, professional and very accommodating. I didnt catch the Philipino receptionist name but she was a great help and took care of my many requirements

It was all pretty good to be honest. Just be mindful the showers can be quite slippery, even with anti slip mat provided

The room was spacious and had a great view of the surrounding landscape, breakfast was your typical hotel breakfast however the manager went over and above to help we with a take away coffee. We came back from a long week trekking the Larapinta so it was great to sit by the pool and soak in the spa - the pool isn't heated though so it was a bit too chilly to get in at that time of year even know the sun was shinning.

The pool could be heated.

Room was nice and spacious and the breakfast was great with plenty of options for all tastes, wants and needs. The pool area was excellent. the internent was a little slow but worked ok . The resident Lyrebird was a nice addition to the grounds.

the fact that you had to join the Hilton Honors rewards program to get the free wifi was a bit of a pain (not a problem to join) the fact they already have all your details it surprised us that you had to join the program to gain internet or pay for it at a daily rate. Bar service from the pool was a little disorganised and had to go looking for our drinks. I think staff shortages are still hitting the industry a bit. most Hotels we stay in around the world these days provide complimentary water on a daily basis surprised that a hotel in the middle of a desert town doesn't think it needed to .

I was very impressed with the friendliness and approachable nature of the restaurant staff, especially at breakfast. Their smiles and willingness to ensure the diners had a wonderful start to their days were just so uplifting. I actually commented on it to my family because you don’t often see that level of authentic pride and care in someone’s work!

This was a lovely hotel, and we enjoyed every part of it. It would have been great to have seen the shop open occasionally as it seemed to be permanently closed. As tourists you are very keen to see the local handicrafts and art and this was a missed opportunity. It would have been lovely to have seem more emphasis on indigenous art especially the ethically sourced art and understood more about the provenance of the art on the walls. You’ve got so many big beautiful walls there crying out for some amazing indigenous art.

It's easy and clean. Quiet and the pool is nice. Has a spa up the end. Room has a bath. Breakfast is great. Stayed and extra night and just texted reception, had to fix the keys. Check in and out is easy.

Minor but had to reset the keys the second morning. Might have been good to have been told rather than locked out when they stoped working. Easy enough to fix.