Clean, comfortable and close to everything. Great view of the mountains and city lights, I liked not having a balcony with being so high up as I didn’t have to worry about the kids. Friendly and helpful staff, good price.

My son is disabled and has mobility issues, the pool is not very accessible, he wouldn’t have been able to access it at all if he was bound to his chair. There is no ramp up to pool and two big steps to get in, needed a lot of assistance. The pool was very nice though. Also there is another pool that we didn’t look at, not sure if it was more accessible.

We booked the hotel two weeks before arrival and stayed for three days. The staff were wonderful, everything was handled efficiently, the room was clean, the food was delicious with a good, large selection at the buffet, and a children's quest was offered, after which the hotel gave a gift! That was a lovely touch. :)

On the negative side: the price was very high. We discovered that the price dropped five days before our arrival, and while we contacted the hotel about a price adjustment, our request was denied. The elevators were never cleaned during our three-day stay; it seemed neither the cleaning staff nor other personnel used the elevators. A corn cob remained in one elevator for two days, and there were constantly dust and dirt clumps present. Otherwise, we were very pleased with our stay. Thank you.

Staff were really nice and quick to help those that are prepared on arrival the room was great very clean and comfortable and walking distance to everything in Surfers Paradise!

Wait for the elevator as international guests pilled up in front standing in random groups with people pushing in this was as a tour bus that just arrived and everyone trying to get in at once I understand that it's not always like that just when the tour bus showed up but took me minimum 15 minutes to get up up to my room from the elevator I have ADHD so most people would be fine with it not that bad now I think of it but at the time my frustration and anger were at 100 no one's fault maybe let international guests in big groups to line in orderly fashion.

The breakfast buffet has a large selection and was nice and fresh. Very tasty. We ordered room service and it came quickly and the food was delicious. The beds and pillows were really comfortable and we all slept well. The staff were very polite, well presented. The main facilities were nice and clean.

the bathtub/shower had mould on the grout and Silicone. the outside lip where the glass meets the tub wasn't cleaned and still had hair. just needed a bit closer attention to cleaning. There were marks on the walls, chipped paint, cracks etc. Overall it could do with a touch up but where it lacks, the food and service make up for it.

The staff were very attentive and professional! So helpful and catered to a few issues we had resolving them quickly and kindly. Impeccable cutsomer service from the team including Sara, Vinni & Sara the manager also. The location is fantastic and perfect for being central to the tram & restaurants in walking distance as well as the main strip.

The cleaning standards were not as thorough, particularly in the bathrooms with dusty floors, dirty shower skirtings and rusty bins that left crusted remains around on the floor. This was disappointing but resolved after mentioning to staff.

This property's rooms are beautiful, it has all of the facilities and even a seafood buffet down stairs, The staff in the Buffet were lovely, This is one of the best hotels I've stayed in.

The staff couldn't find my booking, I was so worried because of how far I had travelled to get there he didn't talk me through what was happening, my phone was about to die. I was also chased down by security accusing me of being someone else that must of stayed the night before and I had no idea what he was talking about, it took a staff member to say that it wasn't me.

I am a returning customers for the 3rd year for the Gold Coast Marathon weekend. Vini at the front desk checked me in and offered me a upgrade to a premium room with an ocean view and breakfast. I requested a blanket. Vini brought the blanket to my room and made sure I'm happy with the room. Room was really spacious and beautiful. A trade off is that there is no bath tub in the premium room. Bed was comfy. Shower pressure was fantastic. Breakfast was good. It could be hotter. 😁 There's also a $17 lunch deal at Social House which is quite a good value. The hotel is conveniently located next to Surfers Paradise tram stop. I caught the bus (bus #777) from the airport to Broadbeach and changed tram (4 stops) to get to the hotel. Once get off the tram stop you can walk through the bar to the reception rather than going around the building. I requested a late check out on another occasion. It was granted without any issue. Definitely coming back next year when I'm back to participate to Gold Coast Marathon weekend. 😀

Can't think of any.

The location was excellent - close to public transport, amenities, the beach and all the places we needed to get to. The room was cosy and spacious enough for three, the city view was lovely, the beds were super comfortable, everything was clean (and I loved the brand of the hair and skin products provided), the games room was great and the pool was wonderful!

The bathroom sink tap was loose and lopsided so it was tricky turning the tap on and off and getting the right water pressure. Half the time I was expecting it to pop off but luckily it didn't!

"I had a fantastic stay at this hotel. The location is excellent, offering easy access to local attractions. The staff were incredibly friendly and helpful, always going out of their way to assist with any needs. The hotel is well-equipped with all the necessary facilities, and the view from my room was simply stunning. Highly recommend!"

"While the hotel overall is quite nice, the housekeeping team needs to enhance their efforts to maintain high standards. There were noticeable issues such as dust, small marks, and other minor imperfections in the room that should be addressed."

I think it was pretty good. Staff were quite nice and accommodating. Didn’t spend much time at the property as it was a work trip so can’t really say if it was that wow or not but it was good.

I think the shower is quite small. I almost fell in it and it’s not very convenient to use the toilets as the flush system didn’t work properly. We requested for a premium upgrade considering we were staying for 3 days but that wasn’t accommodated considering it was our first time. But maybe next time they will. I think cost of upgrade was unreasonable. Anyways, maybe they can work on that.