A warm welcome from hotel owner, offering shuttle from train station to hotel late in the evening due to delayed flights. The breakfast was great, and you will feel at home already the first day. You pre-book your breakfast the day before, and it will be served when you arrive between 8-10am. This gives a more personal feeling, along with reduction of food waste.

Incredible hospitality and charm. This is our second time here and wouldn’t hesitate to stay again. The staff are second to none and helped us with logistics and organisation of our ski trip.

Nothing!

The staff are amazing, Its owner operated and it has all the right personal touches one would expect from an amazing hotel like this. It really gave us the 'Grand budapest' vibes and we felt really special. It's perfect for a special ski holiday with your partner

The squeaky beds.

Food was excellent. Breakfast was plentiful with a wide choice. tables are waiter service. We had same waiter throughout -Tomislav. He was attentive, friendly and receptive to our needs/wants. Dinner was exceptional. There was a choice each morning of what we would like that evening. Always a vegetarian option . Meal was 3 course with a fresh salad to accompany main course. After dinner guest tend to drift to the bar area which is cozy with comfortable chairs tables and lots of games/cards for guest to play Christof looks after all his guests very well and pays personal interest and attention to all his guests making them feel welcome and important. Nothing was too much trouble for him. He fetched and took us to the train station when we arrived and left The whole hotel is beautifully decorated in original style with artefacts to match Somehow you are made to feel very relaxed and at home whilst being well looked after. I haven’t even mentioned the spa area which offers a Finnish Sauna, Bio Sauna and a 60C one . Location gave lovely views down the valley. There is a direct footpath into town which takes 10-15 mins to walk to centre of town. For those that don’t like walking there’s a shuttle bus.

Can’t really think of anything….. Be aware there is little option of English speaking TV channels - my husband wanted to watch 6 nations Rugby - this was easily overcome by using a VPN and our lap top though so not really a problem. I do like a kettle in my room for a night time cuppa and one first thing in bed. But although they aren’t routinely in rooms Christof was happy to give us one - so again not a problem

This hotel is a true gem. The interior has retained the opulence from 100 years ago, with virtually all the furniture / fixtures and fittings from the era. Even the coffee pots at breakfast were solid silver! Added to this were fantastic staff who worked really hard and gave an authentic experience. The food was high quality and I really enjoyed the 4 course evening dinners. Fantastic value for money.

Very little. The only possible drawback is the location, though a shuttle bus is provided every 15 minutes to the ski lifts. Otherwise its a 10 minute walk into town.

Villa Excelsior is an elegant, historic villa with a great view over the Gastein Valley. Staff are dedicated professionals, starting with Herr Christof and Frau Erharter, wellcoming and smiling hosts. Chef Johanna is a master of the kitchen. It's like they have a mission: your comfort and welfare. We took massage and sauna at the villa, but you can also have your Felsentherme tickets with 25% discount at the Reception Desk. We had a wonderful time!

It's not the case.

Very welcoming, friendly and helpful staff! The hotel with a character and history! The swimming pool was a bonus, and we really enjoyed relaxing there after hiking. I liked the location high above Bad Gastein, a bit away from the noise and with easy walk to town centre and directly on the walking path. Beautiful panorama views from the window. Free of charge parking. Comfortable bed.

The hotel is hundred years old like many properties in Bad Gastein, and the furniture, deco and floors of course also need renovation. The outside rollos on the windows seemed to be broken and the curtains were to narrow to cover the whole window.. Breakfast had to be ordered in advance, by selecting food from the list - a bit difficult to do this in the evening when you don't know how many pieces of bread or ham you might want in the morning, buffet would be better.

Staff in hotel were amazing and so helpful. Such a beautiful building with a family feel. Spotless, stylish and personal. Good amazing and plentiful with great choices. Quirky snug bar beautifully decorated and service with a smile!

It really was perfect

Great family owned hotel including evening dinner. Authentic and high service level. You can feel the history and charm. Highly recommended!

No problem for us now in September but there is no air conditioning, so a fan in the room could be nice. But that's a very minor remark. The hotel is fantastic!

It's a trully exceptional vila for those who value authenticity, impecable service and want to experience a true Bad Gastein wibe. The food at breakfast and dinner was amazing, the staff friendly and respectful. Thank you👌