Sylvia on reception was amazing. She went above and beyond to help us during check in. Even carried my bag upstairs as I was dealing with my friend’s bag!! She also got us booked in to a local restaurant as we arrived quite late in the day!! She couldn’t have been more helpful. Really kind and accommodating staff.

Super, large room; comfortable bed; quiet; helpful, friendly staff; fantastic breakfast, which if you leave hungry, you only have yourself to blame...

One minor niggle - I was only able to check in after 2.30 as the bistro is closed on Thursday.

A very comfortable room, and large bathroom. Seriously EXCELLENT breakfast. Bicycles were stored securely and staff helped carry my bags up the stairs which was welcome after a long day cycling.

Creaky floors, which I didn't mind but I was concerned for the guests below us. I understand it's not possible to fix this in such a delightful old building.

Lovely receptionist. Very welcoming and happy to store a bike. private car park (although situated at a neighbouring hotel)

Check in, parking and breakfast were all at a neighbouring hotel. no lift - fine for us, but be aware if this is an issue. No kettle - described on Booking.com as having a kettle b

Everything was absolutely perfect! Great staff - so helpful with everything! The beds were really comfy and the bathroom was spacious, modern and spotless. Breakfast was simply amazing - I don't recall seeing so many delicious foods at breakfast anywhere. A great find. We'll definitely be back.

Nothing!

The kindness of the team at the hotel, the breakfast was very good with a good and pleasant variety of proposals for every tastes.

Breakfast is fantastic. Location ideal.

No elevator. Table too small to work. Tv too high, not visible for me. Should be on a normal level. Closet too big, design of the room not practical.

An exceptionally friendly and well-run place! Comfortable, great breakfast, very helpful staff. I'll definitely return to Hotel Grupello when I visit Geraardsbergen again!

A great place to stay! Good hotel in a great location for visiting the historic Muur (Tour of Flanders). The rooms were big, nicely furnished and comfortable. The staff provided an excellent service Friendly, helpful and looked after our party. Excellent bar with nice beers and good food. The well stocked self service bar was a good alternative when closed.

Very nice hotel with large comfortable room. Friendly and helpful staff. Really enjoyed the breakfast: fresh food, much variety, cosy space to enjoy breakfast and start of the day! 100% would recommend!

bed and pillow too hard