We stayed at the beach front house. The view from the main bedroom and living room was awesome. In general the apartment was nice, the main bedroom was spacious with a large comfortable bed, same with living room with dining area and kitchen included. The balcony had both a dining table, hammocks and resting chairs, perfect for breadfast and dinners. A/c in the main bedroom was brand new and worked great.

The secondary bedroom was tiny, dark, its a/c very noisy and was barely able to cool down the room. The person in the office wasn't very helpful when we needed something. She redirected us to an online chat to request laundry service but nobody ever showed up to pick our laundry.

The hotel is a little old style but the staff in general are very friendly, particularly the manager in the dining room. We have 4 adult children and they were able to stay in a room all together which was perfect. The swimming pool and lounge beds are very nice and so is the bar and cocktails. The hotel is located on a hill just outside the town so was an easy walk down into the town.

The food could take up to an hour to be prepared! Some of the waiters were surly which was very unusual in Belize. The hotel is old and could do with some modernisation. The coffee was terrible so we went down town where they have a great cafe.

We loved the atmosphere and room. The front desk staff are wonderful as were all the tour guides and their tours. Darwin is a great concierge and we enjoyed Maya fish cooking and natural remedies with Ivan, iguana visit with George, Maya ruins with Cruz, and cave tubing with Wilbur. The desk and restaurant staff are also wonderful. We were able to do every activity directly from the resort and our time at the resort was delightful. The room is spacious and comfortable with great AC when needed. The pool and grounds are wonderful.

Having to leave.

Great location for both walk into San Ignacio and local trips. Hotel staff very accommodating and did everything they could to make our stay smooth. Lovely restaurant overlooking jungle - great to see Toucans in the morning.

The room decor was a little tired and restaurant prices and drinks were expensive but possibly as Brits and pound so weak against dollar. Also nicest place in area so to be expected - but be prepared.

Carla and Perla who work there are amazing! They did everything they could to ensure we were comfortable and taken care of. The entire staff was super helpful and friendly. I can't say enough about them. The hotel is very very clean and the Rolling W restaurant is incredible. The food is fantastic - don't miss the chocolate mousse cake! Best I have ever had. From the patio you get to see some crazy animals and beautiful birds!

The beds could be more comfy.

I think we had the best room in the place, suite 132, a corner balcony with jungle views. On the Trumpet tree outside our room we saw various birds, including motmots and toucans. Also saw a kinkajou one evening. Amazing staff who remember your names and cater to your every whim. Also got a tour of the on-site Green Iguana Sanctuary. It’s a very short walk into town. Also, it’s where Will and Kate stayed when they were here. And the queen too back in 1994.

Cannot think of a thing.

Food was excellent. Staff were very friendly and helpful. We really liked the toucans and the howler monkey living in the grounds of this hotel.

When we reserved our room with Booking.com, the room was advertised as having 3 double beds plus a sofa bed. There was no sofa bed when we got there, but the staff did bring in an additional single bed for us.

Comfortable beds and pillows with nice crisp sheets. Very comfortable property with amazing staff. The restaurant was really good, and we ate there way more than anticipated. The pool was lovely as well- I was sad to leave. I recommend doing the bird tour on the property one morning.

It was by far the nicest hotel in San Ignacio. The staff were excellent- friendly & helpful. Bed was extremely cozy, thick walls, good housekeeping. The on-site restaurant was very good, we enjoyed all our meals- while it was a little pricy compared to the rest of town, it was still cheaper than in the U.S.

We booked a couple excursions through the hotel and felt they were fairly priced for the value we received- we definitely had some of the best tour guides. However the prices for booking a shuttle through the hotel were way too high. You can absolutely find better deals for little effort in town.

The facility was stunningly beautiful as we're the grounds. It was like being in a rain forest. The staff was great, food delicious, rooms comfort and the tour arrangements were fantastic.

There is nothing I didn't like.