The place is in a very nice spot in the city, meaning you can easily make many tourist tours(e.g Genipabu, Pipa or Ponta Negra), a transportation method will always be required but the tourism companies always pick you up at the hotel There's really nothing to complain about Sehrs Natal, lots of activities to be done inside and outside, several pools, food and drinks available to you. The room quality(mostly the window view) can all vary according to price but all of them are of quality. We had a leaking issue in our bathroom and they changed our room within the hour. Any questions made to the front desk were replied to with full interest to satisfy us and we are very happy about it. We asked for suggestions for things to do in the city and many options were provided to us. All of these interactions were made in Portuguese, I am not sure if they speak English, but I would assume they do. Breakfast is 100% complete every day, with many options to eat. Quality ingredients as well. no complaints here.

The average price of the restaurants inside the hotel was high, while not delivering the expected quality. You are better off eating in the city and trying something different every day.

The hotel has beautiful views, great breakfast and many swimming pool. We really the option of the heated pool.

We had asked for quiet rooms and they gave us rooms on the main floor, in a busy area close to small shops offices and a bar. You could hear people coming and going, screaming sometimes until very late at night. Some parts of the hotel are under construction, and there were pieces of debris on some hallways.

The hotel has a fee years but there are already some refurbished and renovated rooms. The rooms are comfortable, clean and have everything you need. The check in with Rodrigo was fantastic. Excellent client service. Everyone in the staff were extremely nice. Without a doubt five stars for the staff.

You can tell the hotel has some years in some details in the furniture or elevators but overall nothing too serious.

The hotel is always reliable. I have stayed there with my family several times. The rooms are clean and there is good internet connection. Great breakfast, good food options if you choose to eat at the hotel, good parking, taxis are easily available. The pools are very nice and there is the option of a heated one.

The beach there is not very good to swim. Rough waves, too dangerous.

The smile, friendliness and efficiency of the staff. The hotel director is always around and is very approachable to guests and staff alike. It looks a massive family.

One only member of staff that was probably not doing well that day, but even then the amazing administration structure created by the management staff and director, took care of the situation quickly and satisfactorily.

Staff and restaurants were amazing good.

Might be offered a better Wi-Fi quality. I got too many connections drop using an iPhone 13/pro max.

Pools Room (senior suite) - really nice ! Location Specialty restaurants (Marenostrum & Tapiro)

Potiguar restaurant is good, but a bit overpriced compared with specialty restaurants

pool was nice and breakfast was good

rooms are a bit old and run down. shower was difficult to use, we had issues with hot water.

Breakfast and food a little poor for vegetarian and special options. Room spacious and big. Excellent for kids. Very good experience !

We couldnt use the beach because of the ocean so high And food was a little difficult to find good options not fried or healthy.

The staff were amazing! All of them!!