excellent breakfast very polite and helpful staff super central location and easy access to public transport and some tourist spots very comfort bed

The shower has to be turned on for almost 10 minutes for the water to heat up, this made me very uncomfortable due to the waste of water. In addition, adjusting the water temperature is very difficult and that's why sometimes I showered in cold or super hot water so I didn't have to wait any longer. The elevator access card frequently stopped working and I had to go to reception to readjust it and use it again.

Location is good, the amazing is the range of good restaurant around.... we tried the "Casa da Familia Mancini restaurant", "Casa de Porco restaurant" and others; It was also a good experience walking from the hotel to the Avenida Paulista. we arrived earlier around 4AM and the hotel was able to arrange the check-in earlier as of 9AM.

Internet experience was not that good. lots of drops and mostly Hotel does not have a Guest Internet hotspot for visitors not yet registered. for you to have access you need to be checked in. We arrived earlier and stayed at the lobby with no internet connection during the waiting time and it was tedious. the hotel needs to review that rule. kids riding bicycles around the city with the main objective of stealing cellphones, so if you travel to Sao Paulo make sure you don't use the cell phone any place, keep it in a secure place and use it when you need avoid carrying it in the hand just like you are in Paris or Lisbon

I would like to take this opportunity to highlight Mr Guilherme for his detail-oriented attitude and caring for client : I arrived at the reception on 29 March 2023 at 13h00 and the first staff told me that no room was available and I had to wait for around 40 minutes which was fine for me. After 20 minutes wait, Guilherme approached me and asked me if I wanted to check-in. I told him what his colleague told me and he said he could check immediately to let me check in earlier. What's more, he reminded me not using mobile phone out of the hotel for security reasons which I appreciated a lot because not every tourist is aware of potential risks when traveling in Brazil. On top of that, on 1 April 2023 around 17h00, I came to the hotel to take my luggage and I didn't see the sign "Please be aware that you are in the public area " just outside of the hotel and the young guard (I didn't see his name on his name tag) reminded me of taking cautions when I get out the hotel. Honestly, the surroundings of the hotel are not safe but I feel safe thanks to the recommendations of your two staff, I believe this is not occasional and this may root in every Novotel staff's mind and spirit. I am sure if I come to Sao Paulo next time, I will definitely stay in this Novotel

Nothing

we really liked the place. The breakfast was absolutely scrumptious. The staff is very attentive, and very good at giving directions and making you feel like home. Guilherme was particularly pleasant with us and his math drawing skills are really on par. We really enjoyed the size of the room even though the view from our 24th floor room wasn’t particularly pleasing. Nevertheless, everything else was perfect. 

We did run out of hot water on our last night staying there. That was at peak time in the morning so I assume it might have been a one off. 

Can't really remember of the breakfast. I'm not sure we definitely paid for the breakfast? We left for Iguazu after only stayed for one night.

It's hard to find a late night place nearby for food. The downtown area seems not very safe. We were warned multiple times for thieft who tried to snatch of cell phones, and actually encountered one.

The hotel is modern and comfortable. The staff is kind and efficient. The location is central which can be very convenient depending on what you are doing in Sao Paulo.

The insonorisation of the rooms was very weak and we could clearly hear the people in the adjacent rooms.

the location is of easy access and central to everything I wanted in SP. the gym has been renovated and is excellent!

I normally don’t have breakfast as my past experiences were not good there. the breakfast was usually overcrowded, impersonal and lacking in caracter in a huge open room more like a ballroom.

You can see that the hotel is not brand new, but still, our stay was very pleasant. The staff was very nice and helpful, the breakfast is excellent, and the gym had everything we needed.

The area doesn't feel so safe, but still worth the price.

There are great restaurants within a 5-minute walk from the hotel. Tiago and Guillerme gave us the best service in the hotel and provided great advice. They helped us with every question we had.

Timely clean the curtains.

Everything, mostly.

The location, I wasn't aware of how dangerous was until I got there and literally every 10 minutes someone at the streets said to be to be careful. Bonus points to a woman that helped me to take my necklace off (even though it wasn’t jewellery).