The property really addresses what a business traveller needs away from home base. The gym not large but has everything you need , the equipment is of high quality. The cardio equipment looks into a wall of mirror that reflects a beautiful long pool for doing lengths. This pool is under a glass roof. Lots of chaise to relax. The meals are very diverse with lots of healthy options and even GF options. Lovely outdoor patio with palm trees. The room is a good size but not extravagant. The bed is really comfortable with a good changing room as part of the bathroom. The staff are so kind and helpful… I stayed in São Paulo so the warmth of the people is part of this country culture.

There are some cautions to be taken, I was traveling alone meeting colleagues, but they are givens and when followed, it is a safe place.

It was super clean, the bed and blankets comfortable, a good television, cozy lighting, and a lovely breakfast.

There was no door for the bathroom or shower. The toilet seat and shower doors were transparent and connected to the sink, and everything near the bed was without privacy whatsoever. The climatized pool had no vestiary, and to go there, we had to walk by the natural pool in the open sky, which is terrible when it rains or is cold. The hotel attendants were great, amicable, and proactive, but the parking valets were always rude and in monumental bad moods. It was uncomfortable to ask them to return my car or park it, like they didn't want to, or even like they were doing us a favor by working.

Breakfast is phenomenal here, location is excellent to get to anything in the Itaim or Vila Olympia areas which can be challenging. Loved the free parking and the Pool area also.

WiFi Internet speeds are very slow, around 8mbps. this should be increased to at least 20-30 mbps for a hotel of this caliber and seeing as how it is targeted towards business travellers.

Very great location, next to the mall, next to several restaurants, very safe zone. Staff service excellent, helpful all the time and proactive !! Nice breakfast. Great pool.

Structure of the bathroom was rare, transparent doors. Before arriving to the hotel I had some questions and I called the all the telephone number (website, booking reservation confirmation, etc.. ) and nobody answered.

welcoming at reception, room service, facilities, politeness of staff, fast wi-fi, quality of products in the room, diverse products in the minibar, good breakfast and nice dining area, good and secure location

elevator can be faster, but this is really not a big deal, and perhaps in depth cleaning of rooms can help keep them in a good shape over time

Good location, safe, nice people and places around

When you need to call the lobby for any questions if you re outside the hotel it’s impossible to them answers the calling… really sucks I needed some help/emergency I tried to call finances/lobby and other option and it was unsuccessful

It was a safe part of the city, close to the shopping malls. The choice at breakfast was abundant and varied. My room was spacious and ample room to move around. The bathroom was also satisfactory.

Friendly and helpful staff that spoke fluently in English. Amazing gym with lots of room and good range of equipment. Big breakfast buffet. Located in a great, safe location for international travellers.

We needed to adjust our booking and the process took longer than supposed to, but was eventually solved to our satisfaction, so not a big deal overall.

The breakfast and the team - fantastic!

I cannot think of one. You performed fantastically well. I appreciate the guys and the ladies at the reception - all good people. It was a good experience for me and most especially my wife.

The location was fabulous. The restaurant provided delicious and expansive breakfast and lunch buffets, yummy! Service staff in the restaurant and the front desk staff were lovely; very helpful, friendly, and patient in spite of often being very busy. The hotel has a lap pool separate to the pool for guests to lounge in.

The elevator key cards were problematic, we didn’t have a single day where we didn’t have to get them re-keyed and a few days where we had to do it more than once. The hallways to the rooms are a dark decor, and the bathrooms in the King Suites are glass boxes in the room, I prefer the bath and toilet to be a separate room.