Thé hotel Is located just a few meters from thé sea and near thé lake healing mud. All rooms od the hotel have a sea view. Wellness included in thé price of the stay and good cuisine. Quiet and peaceful hotel

Thé reception staff were unfriendly.When booking and paying fór our accommodation,we had problems communicating with thé hotel. No one sent us a confirmation of payment fór our stay. Even after calling twice fór assistance from booking.com and several times directly to the Hotel reception to make sure everything was fine-no one sent us any confirmation. Imagine thé feeling of insecurity when you are not ať all sure if you have secured accommodation.Its happened to us-and Its a 5-star hotel?

Room is big and clean, spa is very big and variety of spa zones is also impressive, very close to beach with their own bridge directly from hotel building. We were having breakfast and dinner included and we can highlight the quality and variety of dishes! Not crowdy, hotel is big and you don't feel that you have place for you either near the swimming pool or in spa. Gym is pretty decent and at least it's there.

We were expecting that hotel has their own beach zone with loungers, but all of this costs money (however pretty cheap). In gym there are weights (dumbbells) only from 18, meaning no light weights. Also a suggestion(not completely a minus): register people earlier and allow using facilities before check in time (15:00), I can assume that good amount of guests can also come before 15:00 and it's okay that room can not be given before. But at least allow using swimming pools and spa would really make a difference.

A 5 star hotel which provides all facilities within the 5 star category. 5 minutes from the beach and close to supermarkets and other restaurants. Its 20 min from Burgas airport/railway station. Dinner,Breakfast was interesting with multiple options and good spread with recurring fillings. Drinks are chargeable which is obvious. Room is too spacious and all have the sea view. Has a bathtub and shower cabin with minibar. Air conditioning is OK but the sea breeze itself suffices. A good sized balcony comes with the room.

The shower was choked up but didn’t stop from using the bathtub hence was not much of an issue. The property need’s refurbishment since it looks like it’s been a while. Its more of a legendary type property.

Big rooms with bathrooms. Nice balcony with sea view. The breakfast buffet was rich and okay. Good spa with nice swimming pools indoors and outdoors.

It is more like a 4-star hotel. Quite a lot of spiders on the balcony and some inside the room. They should refresh the rooms soon or otherwise soon will not be worth the money for 5 stars. The staff was okay. The lobby bar guy was always hiding to not work. The waitresses always looked like tired. The paint of the outdoor swimming pool was falling off.

The hotel was very nice, the apartment was spacious and very clean. The food in the restaurant was tasty, and the selection for breakfast was huge.

The restaurant closes at 10 pm and the bar at 11 PM. It's kind of weird. The second car park is on kind of a field, and it gets muddy when it rains with a huge puddle at the entrance.

Room was big clean and spacious. Balcony was clean with views over the Black Sea. Wi-Fi very good. International TV channels via satellite. Inside and outside pool were nice. Sauna's were OK. I liked very much the rain walk and showers with cold and warm water in the same time. Bridge liaison with the beach is amazing.

Breakfast was OK, but needs improvement. Bathroom need renovation. The room needs renovation too. TV too small for the big room. Furniture is old and need to be changed. Not all the sauna's were functioning. Sunbeds were old and not working properly. Receptionist were busy to verify the room with the cleaning service at the check out instead of making the chech out process faster. I waited 15 minutes for the check out to be done, even so we paid for the room at check in when we arrived. The hotel does not meet requirements for a 5 star hotel.

Breakfast and dinner were very good. The Spa facilities, including the swimming pool are excellent

It should be mandatory to use a towel in the Sauna ( with the exception of steam sauna). The majority of guests don't do that. At check out, you have to wait, so that a cleaning lady can check, if the guest used the minibar or the coffee machine. This adds a relatively long waiting time, when 3-4 rooms check out at the same time. Additionally, it leaves a bad taste, when the guest's word is not sufficient.

We enjoyed the perfect location, friendly staff, excellent facilities and nice, relaxing atmosphere. Stunning sea views, sunrises and sunsets. The Pomorie lake natural resources are a real treasure and add an unique value to this lovely hotel, the spa and medical centre making the most of it, with the expertise of Dr Shishkov and the whole team of professionals. We spent an unforgettable week, feeling well looked after-clean rooms, good food, revitalising spa, thanks to the professional staff of the reception, restaurant, spa and medical center. Special thanks for the lovely birthday surprise!

Nothing

Spacious rooms with sea view. Nice and large bathrooms with everything you need available. Very good spa. Nice lady working at the reception. Delicious food. They also have vegan options available, I'm not, but I think it's a good addition to the menu.

Grumpy Piccolo, instead of helping you, scolds you for not being able to enter through the door with a large suitcase. Flat and collapsed mattress, quite uncomfortable to sleep. The hotel needs a good facility manager, in many places there are torn sofa cushions, small damages and etc. Lack of enough tables for two in the restaurant, during the pandemic you are forced to dine with eight other strangers on a big table.

Beautiful hotel, great location, amazing view, awesome breakfast and overall good food and service, beautiful restaurant with good menu and great staff. The most beautiful lobby i have seen. There is a free parking and free wifi. Overall, good price for what you get.

The spa is good but its not big enough for such a big hotel. It was crowded. All the staff is very helpful and polite, however, the ladies at the reception did not smile once. The room was and clean, with nice bed but you can see here and there that the place needs better maintenance.