helpful, courteous staff. beautiful setting, lots of outdoor seating by the river, gorgeous Art Deco indoor pool. very interesting manoir next door, lovely walking trails and close to the pretty village of Montebello.

no paper or pens in the bedroom. only one jacuzzi working in the indoor swimming pool. guests shouldn’t automatically have to pay a daily activities surcharge -it should be levied only when the activities are used. it is not clearly stated and unfair for those people who only use the indoor pool which has always been included in the room rate. We do not own a car and it would have been good to have a shuttle bus to Masson to catch a bus-there must be other guests who need public transport to get to the hotel in this day and age.

We loved the hotel, the location and the little town of Montebello....The pool was great, the grounds beautiful and the nature walks fabulous....It was our second trip to the Fairmont Montebello and was great!!The morning buffet breakfast FABULOUS...

Tjhe main Lobby needs some minor renovations....ie...the couch cushions were torn and in need of re-uphholtering...Some of the evevator carpetting needs a little renewing too....That was all ...everyhing else was very lovely...

The Chateau Montebello is an iconic location and perfect for a winter weekend getaway. Having a wine or cocktail by the fireplace in the cozy lobby is an event in an of itself. Our room was comfortable and cozy. Staff throughout the hotel were excellent. Room service was fast and food excellent. Love this place!

A few things could be improved: While I appreciate the rustic charm of the place, bathrooms are in need of upgrades. Tub was slow to drain while showering. The interior pool is amazing and we appreciated the extended opening hours until 8pm the holidays. But the whole hall was rather dimly lit with the pool lights out. It could be so much more inviting and friendly with better lighting. we asked for bathrobes and were told they were all in the laundry. “Maybe tomorrow,” we were told. A resort like this should have bathrobes for every guest.

The grounds of Montebello are wonderful. Breakfast buffet is delightful, if a tad expensive, but worth it overall. There is a warmth and beauty to Montebello that leaves you feeling peaceful and refreshed.

I thought the restaurant was expensive for dinner. We had a lovely dinner in Montebello village the second night that was much less expensive.

It was absolutely wonderful to celebrate my daughter’s birthday here. Patric from the Concierge organized a welcome surprise for my birthday girl, and she loves it. Hotel has many activities for kids and adults, my little one never get bored during our stay. Also the stuff from the restaurant let you feel very welcome, especially a young girl who served us most of the time, it’s quite a pity that I didn’t have her name. We will definitely come back.

The charging cable for the new iPhone won't work with the lamp's socket, hopefully you could update them in the near future.

Absolutely beautiful location and gorgeous hotel.

Staff needs to spend some time cleaning the forgotten areas. The baseboards and slats on the closet door in the room was very dusty! The king mattress was soft in the middle so when you laid down you would roll to the center. Hotel is looking worn-out from the outside. The roofs are all looking in disrepair. The parking lot is very rough, like driving on the moon. Sad to see the huge brunch they used to have before covid has not returned. Was just a basic with nothing really special.

Beautiful hotel. There are many things to do for adults and children. We spent only one night, but I would recommend at least two to have an opportunity to see everything. The staff are friendly, helpful and very accommodating.

The rooms are small. It is a tight squeeze for a family of 4. The food is expensive and does not have a very varied menu.

The overall site is amazing and very cozy during this time of year especially with the fireplace always going. Really appreciate the food at the restaurant. Everything was excellent. Good quality and price. We had both breakfast and dinner and the service was also to part. Room service was also very quick. Enjoyed the tubing and hiking trails.

I would have appreciated have the fire pit outside on. If they were I was not well announced. In the bedroom, I was really disappointed about the comforter on the bed. It is a sheet that does not really cover the duvet. For this type of hotel and price for the room I would expect better comforter. The TV is not a SmartTV and this should be a must as well.

Dinner: all measured on a scale of 10 [10 being excellent] Myself: Bread [10] - Onion soup [10] - Bison [8] maybe bison should have been medium-rare, and a sauce could have improved the meal - the accompaniment [3] - Shared chocolate cake [6] Cappuccino [10] Wine Cab Sauv [10] Spouse: Endive Salad [10] - Filet Mignon [10] - Porto sauce [10] wine Cote du rhone [10] Breakfast was good Quality [10] - Variety [8] Covid constrained - Overall - the service at all levels [10] was friendly from the front door, the reception, the reception at the dining room for dinner and for breakfast [did not have to show proof of vaccination a second time - it had been noted - much appreciated] The room was spacious and the bed particularly comfortable.

Breakfast plates are too small. Value/price [8] As we walked from the dining room many clients did not wear masks as they were chatting around the fireplace. TV was a bit small.

The breakfast was good but could have had better selections overall. Great service at the table by the wait staff. Professional, polite, and timely. Same with the bar server from the main level who graciously offered to bring us take away.

Overall the quality of the food was disappointing. It would be a good idea to employ a chef. A good chef with imagination. We were unable to get a table booking to eat in the dining room so we arranged to eat from the in room service. Quite frankly it was dreadful. The food was unoriginal and not as varied as I would expect for a Fairmont hotel. Ingredients were basic and tasted like they were frozen food. I guess I expected more class and not low end bistro food. Coq au vin, tortiere, a beef or venison stew in puff pastry… anything else but the tired offerings we were subjected to. Based on this experience we will probably not return. Btw our local chip wagon has better quality of home made fries with poutine.