Nestled prominently on the seafront, the hotel offers stunning views. However, the rooms, while a bit dated and in need of renovations soon, didn't pose an issue for our brief one-night stay. The staff was friendly and helpful. Regrettably, we skipped breakfast, so we cannot provide feedback on that aspect. One noteworthy drawback was the insufficient soundproofing; the hotel faces a loud road, requiring us to use earplugs to get some sleep.

The hotel insisted on USD payment to qualify for the VAT exemption, a practice not observed in other hotels during our stay. They claimed it was a legal requirement, but it seemed more like a sizable conglomerate seeking additional profit through exchange rates. This was disappointing.

A modern facility, clean and spacious, a room with the ocean view and floor-to-ceiling glass wall to the huge balcony. A free parking spot in the basement, at the shopping centre parking.

We had to leave early to catch an flight at the airport. But we couldn't leave the underground parking around 6 AM as all the exit gates were locked! We were lucky to find some janitors who managed to open a gate for us and let us out. We got to the airport in time, but I advise to make sure you arrange with the staff that they open the exit gate for you - if you need to leave early.

We only stayed overnight at the hotel before our journeys and activities in the surroundings, and for such a stay, it was absolutely suitable. Excellent breakfast, good price, helpful staff. Puerto Montt is not a beautiful city, but it is a good starting point for excursions in the area.

The only thing I would criticize is that it was terribly hot in the rooms, and the air conditioning did not work.

Great view from the rooms. Clean and stylish as always. Location is great especially for shopping (the hotel in the biggest shopping mall around) and walking down the shore.

Parking is a maze in a horror B movie. Use the entrance near the hotel main entrance or you will end up in a nightmare trying to figure out where is you car and how to get out here. Elevators go to different floors under same numbers.

The sea and city view through the floor to ceiling full width windows, directly above the boulevard, in a galleria shopping center, and next to the center of town. Management is very helpful.

You have to be aware that the confirmed booking price will be raised with 20% VAT if you pay with a debit card or in any other valuta then USD. The bathrooms are split in 2 compartments what makes them feel small, bit funny design

Good location for waterfront and good size comfortable room. Friendly staff.

Room clearly smelt of tobacco, guess That’s just guests ignoring the “no smoking rule”. Also we paid for sea/waterfront view which we got but in corner so view from room is to side and waterfront is viewed from balcony. Also balcony overlooked by next tower block. This is poor. We would use again but only with more central front facing room.

the staff was very friendly, always! From check-in to check-out, they arranged a taxi for us more than once, it always worked out perfectly. The breakfast is nice, the view hard to beat! Overall a great stay

nothing that I would know of! We liked everything about our stay and the hotel, including the staff. From the staff at the door to the reception!

Rooms were clean and comfortable. Very nice view of the bay!

The entrance for vehicles is not clear. We arrive late and we discovered the address provided did not fit with the real entrance to the hotel, which is located within a building of a shopping mall. So that, the hotel should provide clear instructions for the arrival of people coming by car.

The breakfast was truly outstanding, the best I've had in a hotel for years. Also, each and every member of the staff we dealt with went out of their way to help us. They were all friendly, knowledgeable, and efficient.

We had no complaints whatsoever.

the location is good

Breakfast wasn't up to standards...too many people at once in the room ,not enough space for everyone and not very interesting breakfast either... disappointing.