an oasis of calm in large grounds with a small dock onto the river. Good pool and childrens climbing frame. Outstanding staff, good food

Windows on 3 rd floor room has huge windows that open horizontally. Sill is at thigh level. Room we were given for our children had no lock on the windows so they could fall out. A lock was fitted when we asked but this should be standard. Whe we made our booking we were guaranteed connecting rooms in an e mail but a week before we arrived this was changed to adjoining rooms only. Ordering food at the restaurant was only by QR code with no paper coy available so we had to use the waiters phone. I think paper copies of the menu should be available.

We loved the place because of the integration it has with the nature. It has a wide space garden-like in which the pool is. The breakfast was really good. Good variety of foods. The room was in a perfect state. Everything in general was perfect, with regard to the structure. It seems old (from like the '80s), but the conditions are perfect, overall. We stayed in a double room, which had a charming look. The hotel has service for tinajas (jacuzzis with hot water) which had to be paid separately (it was 25K CLP at the time of the stay) and they had to be reserved in advance, with a 1-hour use. The service room was impecable. We did not use the pool despite staying in the middle of the summer, but it's always a good plan for kids. I had the impression it was recently built.

The beds were not as big as I expected, despite being comfy, they could've been bigger. The restaurant is more like a bar. You can tell from the menu itself. It lacks food options and makes it hard when bringing kids.

Great breakfast, very abindantcand varied. Staff was very polite and he lpful. Only problem I had was trying to navigate booking.com to Add an extra night, which was truly nightmarishly bureaucratic.

Food in the restaurant was uniformly of high quality, and staff was very attentive and helpful. Being new, it still seems they are having some trouble coming up with an electronic menu, which created confusion.

A fantastic location. Right on the estuary, we saw many wonderful birds. You can book a great paddle boarding tour via the hotel’s website. Very kind staff.

Our room was chilly, but staff brought us a space heater.

The view to the estuary from the rooms is just fantastic. The weather was very rainy but still very enjoyable. Also an excellent location, a 10 minutes walk from the restaurants and campus.

Very minor thing: a leakage in the sink tap.

Location. Walking distance of many restaurants and downtown Valdivia. Great staff and facilities.

We had an issue with the hoy water. The issue was solved in a few minutes.

Very cousy place. Good bar and food!

There should be one person in front desk to speak english! Otherwise there can be misunderstanding like it happend to us!

Very confortable bed and good size bathroom. Beautiful view and seating.

TV program didn’t have all popular channels. No Mega for example.

Great service, Location and amenities were excellent. Highly recommend Puerta del Sur

Location, next to the river