At arrival our cards didn’t work and very common in China. They refused to take $’s nor €’s as a deposit to spend the night. We arrived late evening and asked them to help exchange some money to cover the first night at least but we got no help. I suggested to even give a guarantee deposit of $1,000 for the first night until I manage to exchange some money the next day and again they said sorry we cannot. I was left to spend the night I wonder where ? Luckily my wife had 1200 rmb and that saved us. We ordered some food to the room for dinner and they said sorry we cannot serve you food as your amount is not enough, had to disturb and wake up my Chinese friend after midnight so that he could pay from his device via wechat. After the payment was done, the staff became friendly and started saying we are sorry. I know the Accor group are not beginners in the industry but I felt the manager of the building needs to be fired if I was the owner. I am also in the hotel business and own 2 hotels but we can never treat a client this way. We accept any currency as guarantee and find solutions in order to solve the clients problems. Surely the manager was French and wears a G string.

The service was excellent. Special mention of service from conceige Bell attendant - Thomas! He helped us beyond his call of duty as it was our first trip to Foshan and we were not familiar with directions and getting around. He was very attentive and looked into the details. We wish Thomas all the best in his career with the hotel. Thank you Thomas and Sofitel for making our trip a memorable one in Foshan!

NA

Decor. Location for furniture shopping. Cleanliness. Breakfast.

Staff - Not very helpful. I checked in late in the morning exhausted. The AC was not working. Front desk staff had a hard time understanding, and even when they did, they were so casual about it that I was a little shocked. They barely let me change my room upon persistent insisting on my part.

Really nice property. Location is good. The staff is very friendly. The breakfast options are really good and the drinks at sky bar were amazing. There is Starbucks in walking distance.

The WiFi and internet connection is really bad for foreigners if you don’t have a local sim.

COMFORTABLE HOTEL FOR BUSINESS TRAVELLER INVOLVING IN FURNITURE PRODUCTION OR DESING INDUSTRY. DELICIOUS ITALIAN RESTAURANT. WE ONLY HAD DINNER THERE.

VERY BAD WIFI IN ALL LOCATIONS IN THE HOTEL. ALMOST ALL THE STAFF DOES NOT SPEAK ENGLISH (ONLY CHINESE).

Breakfast was fantastic, big selection with all kind of food. Rooms are very modern, beds are comfortable, cosmetics smell fantastic LANVIN, love it.

Couldn't extand room for 1 night more at the same rate as i booked.

Room was very nice Great spa

Restaurants are to avoid (except for breakfast). Very pricy and low-to-average quality food. Room service food always arrived lukewarm

The design and ambient of the hotel, spacious.

I was in the room of 31/F, not sure there’re some sounds (likes as disco beat) that I could hear from the upper floor… but it didn’t last overnight so I can accept. Pillows and mattress are quite soft, I prefer the heaven bed or other 5 stars hotel ones.

Every is excellent, for breakfast my suggestion is to consider more halal food such as fried the eggs in olive oil with special pan and to increase the varieties little bit with eastern food such as cheeses and raw vegetables salad

The Location is excellent, because its close proximity to the major Malls and Market

I do not like the Furniture in the Rooms