At arrival our cards didn’t work and very common in China. They refused to take $’s nor €’s as a deposit to spend the night. We arrived late evening and asked them to help exchange some money to cover the first night at least but we got no help. I suggested to even give a guarantee deposit of $1,000 for the first night until I manage to exchange some money the next day and again they said sorry we cannot. I was left to spend the night I wonder where ? Luckily my wife had 1200 rmb and that saved us. We ordered some food to the room for dinner and they said sorry we cannot serve you food as your amount is not enough, had to disturb and wake up my Chinese friend after midnight so that he could pay from his device via wechat. After the payment was done, the staff became friendly and started saying we are sorry. I know the Accor group are not beginners in the industry but I felt the manager of the building needs to be fired if I was the owner. I am also in the hotel business and own 2 hotels but we can never treat a client this way. We accept any currency as guarantee and find solutions in order to solve the clients problems. Surely the manager was French and wears a G string.

The staff at softiel foshan exceeded our expectations in every way. Their warm hospitality, attention to detail, and genuine kindness made our stay truly unforgettable." "The staff name pradeep at sofitel hotel went above and beyond to ensure our comfort and satisfaction. His exceptional service and friendly demeanor made us feel right at home."

Great location, clean spacious room, good breakfast and polite staff at breakfast area, Starbucks next to hotel

Reception staff un welcoming compare to other hotels. Not easy to communicate. For two days they didn’t refill the coffee packet’s in room and only place single pack which leaves one of us not having coffee.

Decor. Location for furniture shopping. Cleanliness. Breakfast.

Staff - Not very helpful. I checked in late in the morning exhausted. The AC was not working. Front desk staff had a hard time understanding, and even when they did, they were so casual about it that I was a little shocked. They barely let me change my room upon persistent insisting on my part.

The service was excellent. Special mention of service from conceige Bell attendant - Thomas! He helped us beyond his call of duty as it was our first trip to Foshan and we were not familiar with directions and getting around. He was very attentive and looked into the details. We wish Thomas all the best in his career with the hotel. Thank you Thomas and Sofitel for making our trip a memorable one in Foshan!

NA

Very polite staff and helpful , location , starburst around you and other fast food such as Mac and KFC so you won’t be struggling about food 😅 one of the best part is , im here for work , however the hotel ambience gives me honeymoon vibes 😍. The breakfast restaurant,s view is unique.

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The hotel is in a nice area, neat and clean and the staff are helpful. The breakfast was good too.

Charges. The advertised amount was lower than what I was charged. No explanation given!!! Always find out why.

The entrance, the building itself, comfortable bed, proper and a great room, the food and everything else.

It is not cheap, bookings.com hold your money and you pay when you arrive. Wish there can be one place where you pay.

breakfast was fabulous and location was great right above louvre mall ,

the air conditioning could be improved as it showed 16 degree but would not go below 24 even though i complained noting was cooler

Really nice property. Location is good. The staff is very friendly. The breakfast options are really good and the drinks at sky bar were amazing. There is Starbucks in walking distance.

The WiFi and internet connection is really bad for foreigners if you don’t have a local sim.