- warmed swimming pool (in december), making it great especially for kids, whereas most of other hotel ones were colder. - great choice for breakfast - great staff. all not speqking english, but sevwrql still even Andre, one of staffx helped to prepare tue room with 200 roses as a surprise for my wife. perfect preparation i must say !! andre also spoke french making it even more comveniemt to prepared the surprise. - snacks at swimming pool were alao quite nice - shangri la alao organized a family picture session, making the experience even more enjoyable for my wife, to keep a great souvenir

Nice rooms with large balconies. Great breakfast. Beautiful gardens (a few benches on the mainnlawn would help), great facilities for kids. All super spacious and beautiful.

The room is super clean and the staff super friendly.

All dine in choices are not cheap and you are not able to find more “local” options nearby. If the plan is to stay in the hotel and relaxed, it’s super good. But if you want to explore a bit about the island or the neighbourhood, the location isn’t convenient.

- pool temperature was perfect - breakfast as well - great choice of games and spaces for kids. - room quality was great (sea view) - pellows are very comfortable

- at reception, very limited of people speak english - beach is not really made to swim as waves are too strong. it is rather made for kids to play in sand, but still we had great fun and wonderful remember there

The second time stayed here. Just a good hotel. Nearby is one famous waterpark - it is the main reason people stay here. Nice breakfast.

Too many people, as always. Waited for check-in very long time. Be prepared. It is always like this in this hotel. Have to wait in line for at least 30mins. And after the line they just ask you to wait for the key. This time we waited for 4 hours! The beach nearby is a disaster.

We had a great stay at the resort. nice location close to the night market. Staffs were friendly and helpful.

buffet breakfast was below average. I was surprised that the bacon on 9 Feb was made from flour, which wasn’t good. Expensive flour 😳

Perfect service, entertainment events, Best spa ever, good choice of breakfast, it was a great vacation😍😍😘😘😘❤️❤️❤️🍓🍓🍓 next time i will come this hotel

We loved our stay. The room (Horizon Suite) was gorgeous, the customer service brilliant. Nina was exceptional from our check in until check out. The pools were lovely, perfect temperature for the time of year. Breakfast was excellent (except the bacon). Great facilities for young kids such as toiletries, kids plates, high chairs and bibs, even mini robes!

No outdoor playground for young kids. indoor play facilities for under 5 could also be better. Room service menu very expensive

Amaizing place. We love everything here. It was our 4. family vacation here and we will definitely come again! ❤️

The rooms and facilities are exceptional, but it's really the warm friendly service from all staff that makes Shangri-La Sanya so enjoyable.

Admittedly I travelled during a peak time, but the Horizon Club was often crowded with limited seating and very diminished supplies - particularly during the afternoon and evening services (breakfast was never a problem).