The room is big and clean. The view is great. The breakfast is awesome, my dad loves it. Self laundry is free of charge, which quite surprised me. There is a sitting corner outside so that we can chill while waiting for the laundry. There are also quite a number of eateries within walking distance. The beach is also within walking distance. There is also a mini library at the hotel lobby. Responses from the staff are quite immediate. I remembered I had a last minute railway station transfer request and the staff was able to attend to it and get it settled. During the stay, if I have any issue or queries, I can just chat with them via WeChat and my issue/queries will be resolved. A very big thank you to Volina (小娜) and Hong Tao (涛哥).

1. Overall is good except for a small hiccup during the check-in. But I managed to get it settled after that. 2. During our stay, we requested the concierge to help us arrange transportation to bring us around for sightseeing. However, the driver brought us to some places and insisted us to get something from there. When we said no, his attitude changed and after we came back to hotel, he complained to the concierge staff. I personally do not think this is correct. We as the customer should have to right to decide whether or not to make purchase, and not by force. I think the hotel should be more careful in selecting their working partners.

Good facilities, family friendly, with fun pool , restaurant on site and outdoor poolside buffet dinner option very convenient. Breakfast also generally large selection with pleasant outdoor seating. Rooms nice with large balcony. Staff all very nice. Lobby bar also makes great cocktails. Small stores and restaurants within walking distance. A starbucks, and KFC also to rear of building.

Had booked ocean view room but on first night this instead looked onto a construction site. Staff thankfully moved us to another room on our 2nd might which did deliver a great view as promised, and allowed us late check-out for free.

High quality of service, attention to detail. The staff is amazing and helpful.

The swimming pool was closed for 6/7 days of our stay.

The staff and the facilities were exceptional ! From the Baoan to the cleaners we felt so welcomed and taken care of! This trip was special for several reasons it was a birthday, anniversary and our first trip as parents and the staff really made our stay a great one. athe kindness the showed us and our baby girl was truly lovely. The breakfast, Buffet dinner, happy hour , birthday cake and children’s club were fantastic. They even gave us a pushchair to use for the week! I didn’t even know hotels had such a service! There was something for everyone!

They were doing pool maintenance for most of our stay. For the size of the hotel being limited to the small pool was unattractive.

Bed and room very clean and comfortable . Breakfast fantastic

Would be nice if it would have loungers on the beach .

Clean room with nice view of the sea, friendly staff, excellent pools give space for exercise and fun without disrupting one another, close to airport and beach, plentiful breakfast including fresh fruit and vegetables, reliable WiFi, easy access to cycle and walk along the coastal road and on the beach

Limited hours at gym, long elevator wait times, breakfast offered only Chinese options, daytime construction noises from room next door

great size room with a lonely view of the sea. the pool area is good for both adults and kids. breakfast was decent with lots of western and Asian options. supermarket, gym, Starbucks and Burger King all down stairs from the hotel. great value for money. the kids club was fantastic!

the on-site western restaurant was very slow service - waiting around an hour for pizza, pasta and a burger.

Very friendly staffs and the breakfast buffet was the best breakfast I have ever had in a hotel.

The staff of the hotel is amazing and very helpful. The hotel is very organised and was arranging tests and shopping for people, due to outbreak in Sanya. They also allowed me to change the reservation twice and stay in the same room, which was very nice of them.

Breakfast is good but not much western options. Although if you like sweet stuff for breakfast, bakery is great.

Spacious and modern room, pools and facilities are great, and the staff are outstanding! Big thanks to those hardworking staff!