Room size - generous size and bathroom, too. Amenities - large indoor swimming pool, fitness center, lounge, restaurants, room service. Staff - helpful and pleasant. Staff could do with more English speakers. Concierge - one of the best, got the bags, taxi, and limo arranged in a short timeframe. Very good English and able to help me find some obscure locations and address in chinese. Housekeeping staff - helpful. Tried their best to make the mattress softer for me with padding. Room cleaning could be better. Location - excellent, mall, restaurants, and the metro just a stone throw away. Located away from the main tourist traps and so much more serene.

Mattress - firm mattress used in all rooms. Typical chinese style firmer mattress without the built-in cushion top. The hotel could do with an upragde to standard cushion top mattress. There are no options for me to change the room with a softer mattress.

The service level was outstanding! Zhou, one of the multi-lingual, top-notch managers at Pullman Central Shanghai, went above and beyond to ensure our stay was comfortable and memorable. A true professional who takes hospitality seriously. Further, the location was also excellent, at Dapuquiao metro station with a very good shopping center just one block away. Pastry shop and coffee shop across the street were bonuses.

Wish the breakfast would change more often. It gets repetitive after 5 or more days.

I was very pleased with the breakfast selection at this hotel! There was an extensive variety of both hot and cold options. The breakfast area was clean, organized, and welcoming, making it a pleasant experience.

It was a bit hectic due to the holiday season and some events at the hotel and I understand the staff might have been overwhelmed by the crowd, they were not as friendly or welcoming as expected.

The concierge was very helpful, and helped me organize a private tour. I was given am umbrella as it was raining, to use during my stay which was very nice. I also liked the food in the Executive Lounge.

The bed was slightly too firm for me and the beaked beans at breakfast were very watery.

The check-in was very simple. Staff friendly and spoke English. The room was ready in advance for early check-in. The room was quite spacious with a nice view. I especially loved the robots that did deliver and the coffee shop that was located downstairs.

The rooms are bit dated but not bad. I visited during winter, and you couldn't really adjust the thermostat. It was quite hot!

The room was lovely and spacious with a lovely ensuite with a bath, which I loved. We were able to make use of the excutive lounge which was so quite and provide lovely food and wine. The hotel was beautiful and and the staff were extremely helpful, friendly and knowledgeable and most spoke english and that was good for us.

The TV sound was turned down very low and did make it challenging to hear unless you were sitting close, we are in our seventies but neither of us have hearing issues

Room was MASSIVE. Very comfortable bed with a lovely view and great shower/bathroom too. Also the location was fantastic.

Wifi was solid enough, but could be a little spotty occasionally. Also some people broke rules and smoked in the hallways, would be good to see them stopped.

The room was big and very comfortable, mainly clean. A metro station is within walking distance.

The first room we got was smelling very badly like cigarettes, but we could easily change to another one. Room service for food needs some improvement. We had a big booger on the bathroom door but other than that it was clean. Management asked for feedback and apologised.

Rooms are great and so is the location. Clean and good breakfast! Helpfull personel.

Personel only speaks Chinese, before Covid this was much more English, that is not an improvement. We had booked Executive rooms with breakfast in the Executive lounge but....the canceled the breakfast in the Executive lounge. This was a big dissapointment because breakfast in the lounge was one of the most importand thing for us to book at this hotel where we stayed many times before.

The Location, Skyline observatory 360', comfort of room and the view, with many nice hotel amenities. I lived in Shanghai for 4 years and never stayed at a hotel in the city. I highly recommend staying here and will definitely be back!

The hotel is NOT labeled with its name! Nowhere on the street or entry does it read Pullman Skyway. My friend who came to visit was also unsure and went in to ask at the check-in counter before her driver left. I am also sensitive to smells and the lobby areas were smelling like sweet incense at certain times of the day. It may have been because of CNY week? My room didn't smell, however, so that was a relief. The breakfast buffet and restaurant items were expensive; with all the wonderful restaurant choices around the city, I suggest keeping that option as last resort.