Fantastic location in downtown Jing’an near the temple and Jing’an Park as well as West Nanjing Rd and many of the main shopping precincts. If you need groceries there is a downstairs supermarket with high-quality products in a nearby shopping mall as well as Starbucks, Blue Frog and Pain Chaud for western-style food and coffee. All staff were friendly and polite, and my room was comfortable and clean. Bathroom amenities were fine and of the bulk variety for shampoo etc but this is in line with the hotels eco-friendly approach. I had room service a couple of times and it was delivered promptly and within the time frame stated. Overall a pleasant place to stay when in Shanghai.

There was unfortunately a pervasive smell of cigarettes in my bathroom some of the time, obviously related to whoever was in the room adjacent or above me. As I suspect this may have been a problem throughout the hotel I didn’t request a room change, however it would be good if management could address this. As others have noted I was also charged an extra amount upfront to cover expenses such as minibar or room service. As I was there for some days in my case this meant a surprise extra $800. I of course got the unused portion of this returned, but it would be good to tell guests in advance that this charge was being applied. Also the gym and pool were a bit tired and the gym equipment needs an update. And on,y one non-CCTV English-speaking TV channel (CNN) which got a bit tedious.

Conveniently located in the center of Shanghai in the Jing’an district. Has one of the best traditional Shanghai restaurants in the hotel, a big breakfast area with many options, both western and Asian. All hotel staff ( reception, restaurant staff, lounge staff, doorman) are very professional, friendly, and helpful, especially the doorman since we traveled with elders, they always helped them getting on and off of a taxi. We had booked a stay for 5 nights but we enjoyed the hotel so much, that we extended by another night. A big plus is that the hotel also provided airport transportation which was cheaper than city taxi and DiDi. We will definitely stay here again when we visit Shanghai next.

None

Room was very clean and tidy, super comfortable and great view. Location was in the city so very ideal for my stay. I got room service on one of the days and the food was exceptional. The facilities were amazing, I used the sauna, spa and swimming pools and thoroughly enjoyed it. I will definitely be staying here next time I'm in Shanghai. Staff were also very helpful and super nice. Thanks for making my stay a great one.

Honestly I don't think I can criticize anything about this place, my experience was top notch.

Received a warm welcome and got upgraded to executive floor though without privileges. The check out procedure was seamless, too Nespresso machine in the room provides a self serviced hot coffee every day, nice! Location wise, it is near shopping centres, eateries and MRT. A convenient store is just across the road.

The only thing I would like to ask the hotel to improve is the signboard for drop off entrance / exit. The Didi car went wrongly twice according to the map, so we had to get off at the roadside and walked to the hotel, which was quite dangerous in SH with so many motorbikes on the road

The location is very nice, easy to access, close to Jing an temple and the station... You will find everything you need around the hotel

Room cleaning starts a bit too early. After breakfast I went back to the room, the cleaning has started and I had to wait in the lobby.

Location was a short 5-7mins walk from Jing'An temple station, which makes it convenient to travel around. Room was spacious. We enjoyed our stay there.

It will be great if the toiletries is replenish everyday (etc toothpaste) instead of us calling the housekeeping for it.

Staffs were friendly, helpful & pleasant. Service was good. Would like to thank Wang Yan from housekeeping dept for finding one of the pearl dropped out from my ring. Will definitely choose Swissotel Grand hotel again.

The soundproof between rooms should be improved. Door closing from other rooms can be heard and disrupted sleep at night.

Hotel is great value for money, with nice rooms, good service and perfect location. It is close to shops, cafes and pther services as well as short walk to French consession. Last time I stayed staff were amazing and even got small room upgrade.

Maybe TV connectivity with phone to Airplay movies would be great improvement.

Great location, plenty bars, shops, restaurants, tourist spots closeby. Room was a nice size, staff were very professional and helpfull, breakfast was very good and the leisure facilities also impressed. Will definitely stay here next time I am in Shanghai and look forward to trying some other Swissôtels during future travels based on this experience. I recommend this Hotel to anyone!

Nothing at all.

The staff are very nice. 礼宾部 Morris was especially helpful when I inquired about tickets for evening events such as musicals and circus. He ordered the tickets for a wonderful circus show for me and was very patient in helping me find a good seat. The cleaning ladies are very friendly and nice as well.