The setting and style alone was very very serene and a nice fresh breath of air from the usual. It's decorated very tastefully and neutral palate of natural wood, white and greyish tones. Bedding and rooms were comfortable and the electric blanket and heating was a nice touch of luxury in the cold! The family running the place were very friendly and the breakfast was so filling and exceptional! They can help with translating, arranging tours and travel for you. There was a very very friendly and playful puppy which was a lab I believe! Location wise it's very close to the old town only about 4mins to the entrance and into a large town square with dancing and music 7pm onwards! Its a perfect location as the roads are very quiet and just 2 blocks away there's a nice lady with a friendly dog that runs a yoga class and has eco friendly soap, beauty and relaxing products called de utpala I believe. The rooms was nicely spaced apart and really felt like an intimate resort which was amazing. The only downside was the space was really big but it wasn't utilised very well as the bathroom was quite small and the walls of the bathroom was short with a perfectly large cut circle by the toilet and filled with logs for decor purposes. In practice it looks amazing but practically isn't so great for privacy and separating sounds and space to move around.

It’s like we were living in an authentic hut. Our accommodation is very spacious with terrace overlooking the temple and mountains and the natural light just comes in from the roof window. We stayed in a lot. The owner is hospitable, she arranged our tour to the tiger leaping gorge and the Potatso National Park. She even cooked us a sumptuous meal.

The roof during the night is not so quiet.

Location wise is inside the Shangrila Oldtown. All within walking distance. Vehicle cannot go straight into the front of the property, but just walk 2 min from the dropoff point can reach the hotel. The design of the hotel is current and up to date. Rooms is comfortable and spacious. The owner is very friendly and generous, can check with her for tour around Shangrila. She is very helpful. Breakfast is provided, they provide some noodles.

Good location, a short walk away from the ancient town centre. Distance is just right, so there is peace and quiet. Modern Asian-Zen inspired interior design, which is very pleasing. The staff were very friendly and helpful. They gave Chinese mooncakes as we stayed during Mid Autumn holiday week. The free breakfast was nice but they did serve the same over the 3 days we were there.

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Beautiful place to have our first two nights at Shangri-la. Location is wonderful, right besides the old town yet just a few metres away from taxi pick up. Comfortable bed, clean toilet, hot shower, nice restaurant where we had breakfast, and lovely staff who assisted us in every of our request, including helping us to pay for the taxi fare while we figuring out how to use WeChat to pay.

Very helpful boss lady, she recommended places we should see and was extremely generous with her service, even went to the fruit market to buy us local seasonal fruit (as my son was suffering mid high altitude symptoms, had not much appetite). There are lots of accommodation to choose from in the old town, you won't be disappointed with this one.

The signage to the place could be a bit more visible.

Room is warm, bed is heated & very comfortable in this cold winter. Very helpful, friendly owners. Helped us with hiring the car with driver, ordered Pizza Hut through meituan for us.

Excellent property conveniently located in the old town, close to the north gate. The owner was very helpful with day to day trip planning.

The shower was a bit narrow but then again, we’re at an altitude of 3’300 meters.

very nice, clean space wi th modern design & warm hospitality from owner and staff. stayed for 2 nights, location is stellar, right in the middle of the old town. the best part is the room flooring and bed are heated!

nothing!

Top location, delicious breakfast and also possible to order western breakfast (bread), clean and stylish room, friendly and helpful personnel, the owner helps with arranging the trips in the region…