Close to shekou terminal ferry port and shekou seaworld. Plenty of shops and restaurants nearby. Very nice place for family and hanging out. Pity the ship was being renovated during my stay. The suite room was huge and value for money for the price with tv in front of bathtub. The place is very clean as well as the surrounding area. Even the air felt clean where people mostly drive EV or rent bikes The staff were very helpful. The cleaner was especially friendly and make up the room every morning. Will come back and recommend

Not the hotel's fault but the ship and water fountain at seaworld was closed for renovation. Away from city centre but not far from attractions by metro or taxi

Amazing one night stay at Hilton Shenzhen Shekou Nanhai. Property is luxurious and clean with lots of bathroom amenities. The Executive Lounge team, in particular Aileen, is wonderful. She personally called me one day before my stay to confirm my check-in timing, and took care of us so well at the lounge. She even upgraded us to a free breakfast after helping me search for my Hilton membership number. I saw her assisting other guests with food, drinks and various requests during my time there. I have stayed in various Hilton properties around the world and this ranks as the best. I’ll definitely be back again.

None

It is always for me to have the chance to stay in this magnificent Hilton hotel in Shenzhen. It is the best place and hotel for me in Shekou to recharge my batteries because everything is set up by the loving and pleasant staff who are always available to make life pleasant for their customers. I want to especially thank all the staff of the hotel and especially the best who is Mrs. Aileen LAM, for having done everything to make my stay more pleasant, warmer and magnificent during my short stay. I truly recommend this Hilton establishment in Shekou in Shenzhen to all travelers to stay there because everything is perfect and the location allows you to visit all the best places in Shekou. Sincerely Christian Aimery

I'd like ❤️ everything there and nothing to complain about it.

The staff services were exceptional. They were very helpful, friendly and professional. The hotel room was spacious with full of facilities and very clean. It's location was also conveniently in the middle of the city and commercial area.

Being a Muslim traveller, I did not enjoy the food as much as i would like. There was no available options for me besides fruits, salads, bread and pastries. I stayed for 4 nights and I had the same breakfast everyday. Perhaps you could improve on your breakfast offering to be more inclusive.

Our recent stay at this Hilton was nothing short of spectacular! From the moment we arrived, the staff made us feel incredibly welcome and right at home. Their accommodating and courteous nature added a personal touch that truly enhanced our family getaway. The highlight of our stay was undoubtedly the service provided by the executive lounge staff. They exceeded all expectations with their attentiveness and professionalism. Breakfast at the lounge was a treat – always fresh, hot, and delicious, providing the perfect start to our day. The hotel's cleanliness and upkeep were also commendable, with everything immaculately maintained. It’s evident that the staff takes great pride in their work, and it shows. We frequently choose this Hilton for our stays, drawn back by the consistently great service, delightful food, and the impressive atmosphere of the hotel. Highly recommend to anyone seeking a top-notch hospitality experience!

None - keep up the great service!

This was our second stay at the Hilton Shenzhen. Travelling with our 11 month old daughter, the room (Nanhai Seaside Suite - room 8035) was fantastic, with lots of space and great views over the Yacht club / Shenzhen Marina and the seafront. The room was very spacious and clean, with two balconies to enjoy the sunrise after an early morning wakeup from the little one! The staff were incredible during our stay, everyone was very friendly and welcoming, especially during the carnage of feeding a toddler during breakfast time. The food choice during breakfast was great, with a good selection of both western and Chinese offerings. The overall facilities were really relaxing, with a short walk (5mins) to the seafront path, which leads down to Seaworld (10mins walk from the lobby) and all of the restaurants etc. With family living in Shenzhen, location and comfort for our daughter was top priority, and the Hilton did not disappoint, which is why we chose to return again this time. We stayed for 5 nights and had an excellent stay, highly recommended, and we will definitely be returning again soon

Nothing!

The location of the hotel, i.e. Hilton Shenzhen Shekou Nanhai, is the main reason for me, as a returning guest. The staff working at the Front Desk were extremely helpful and did their very best to entertain my (at the very least) enquiries and requests! I remember it was around 2015 that I first stayed in this hotel and I have kept coming back every now and then since then. For the last THREE visits, I stayed in the same room (i.e. Room 1009, Wanghai Wing) but I do think that the room (or maybe it is ALSO the case for other guest rooms) or even the whole hotel deserves some forms of renovations [##especially, the carpet in the room AND the TV remote control does NOT function very well!!] All in all, the hotel is STILL MY TOP CHOICE whenever I go to Shenzhen to stay overnight!!!

#Please refer to comment above.

The room was stunning—clean, spacious, and thoughtfully decorated, making it a perfect retreat. The highlight, though, was the incredible staff who went above and beyond when I lost my AirPods. Carol, Aileen, and Martin in particular were relentless in their effort to help me find them. Thanks to their determination, I got my AirPods back, which was a huge relief. I can’t praise this hotel enough for both its beautiful facilities and the exceptional service.

Nothing in particular.

I loved the property and the exceptional welcome from the hotel staff, as well as the quality of the food in the hotel restaurants. One evening I needed to go to the pharmacy and a member of the reception staff (Alex) accompanied me and translated the treatment to be taken, which had been given to me in Chinese of course. I'd never had such service at the front desk! Thank you Alex!

I have nothing negative to say about this hotel

The rooms were spacious, well-decorated, and well-equipped with right amenities. The hotel general facilities (restaurants, bars, breakfast area, pools, lobby...) were very well furnished/decorated, and being run professionally. The hotel staff are all very welcoming and helpful. The executive lounge (which I could use just once) was a plus.

2 minor things which I'm not sure if they can be fixed: the AC in the rooms cannot be properly tuned to what you expect; the bread types at breakfast were very limited.