An absolutely wonderful butler staff, with impeccable services! The moment of my arrival I was welcomed by Alice, who arranged getting me check-in quickly. Chief Butler Faust made my stay incredible, and he is one of the main reasons I only stay at the St. Regis hotel when I am in Shenzhen. A special thanks to Butler Dylan who delivered my evening meals when I ordered room service. He was always engaging and happy to converse with me. I actually stayed at this property two times before my return home. The second time was for three night, just to relax in this wonderful property. Simply the finest 5-Star hotel in Shenzhen city!

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The hotel was very nice with a stunning view. Rooms were very large and clean. Lot of movies and TV channels to choose from. Staff had a lovely attitude, willing to do anything to make us comfortable. Alice helped us figure out the trains back to Hong Kong. The manager was very helpful and kind. The breakfast and breakfast service were great. We had a delicious meal in the Italian restaurant.

The room was for families and had a tent, stuffed animals, etc. They should have removed all that before we went in and not make us ask. There were some other issues but they were kind in trying to rectify them.

It was an exceptional experience to stay at the highest St Regis in the world! The view and architecture were super impressive, the staffs have the warmest welcome and not forgeting Alice for being very attentive to our requests. They certainly made us felt welcome. The pool is great and nice with a hot jacuzzi bath. There is also a nice bar at Level 95 which we enjoyed. The room is nice and the bed is comfy, and I love their choice of hand soap :)

The location were not as nice as in Futian area. KK mall is just a stone throw away but the mall is not comparable to those in Futian area but you can take a cab out anyways. There's also a metro in the mall so it is still convenient to move around :)

Location and the butler service. Special shout out to Sunny Qin who was so friendly and helpful to assist me with my changing dining plans and reservations.

Staff at level one concierge/dining reservations counter could be more helpful and have more initiatives. They kept directing me to the “opposite” butler counter 5 metres away and said they can only assist with dining reservations under the hotel property only. Misleading to put the sign dining reservations if it was just limited to the few restaurants.

The view from all areas is incredible, the reception on a high floor. Rooms were spacious and luxurious. Flawless service from Eason and Yoyo in particular. Breakfast was varied, well prepared and with some classic Chinese options.

The pool rules were a bit OTT (must wear a swim cap and slides at all times and baby boy couldn’t get changed with mother only father).

Almost everything especially when this hotel opened a dozen years ago without yet upgrade/renovation.

Some (NOT ALL) restaurant on site service manager and team members seems cannot handle those big group "lower Q" ladies and gentlemen, they carry their pressures and attitudes over even after big group left to make extra noise on cleaning tables and fixing chair placements like working for 2 stars hotels...

View from our room and the lobby Bottler service for our anniversary

1.Bath tub drain cover was out of order 🙃 I had to lock with my foot to stop draining when i took a bath 🛁 😩 2.tv remote control battery was running out of battery. I has to press the button many times to turn on /off it.

The staff were so accomodating and our room was absolutely beautiful. Loved the view from the bath. Close to train station

Not too much around the direct area to explore other than a shopping mall

We really enjoyed the room and the facilities within the room. The addition of a butler was an added bonus. The extra little touhes within the room also helped make our stay even better.

The restaurant was very busy - Elba - and although the staff did make refference to that during the meal, we would have liked to know that before we sat down. As we only ordered one course and had to wait over a hour for this, it was disaapointing. The staff did offer us a dessert free of charge for this delay which was creditable. The wines that were listed by the glass (8 of them) only 3 were available, again this could have been made clearer to us when ordering.

The view is nice since it has 100F in SZ

Actually I didn’t check the package well bcoz I thought it were combined with breakfast. Finally I really understood it was sold with the night only.