Hot water. Many hotels in Colombia don't have that. Clean and well maintained. Very friendly and helpful staff. The air conditioning functioned well and it was not too close to the bed. In many OTHER hotels here the air conditioning blows right onto the bed and the temperature cannot be regulated; they just blow colder and colder. If you don't see what you want at breakfast you can special order it.

Dealing with the hotel over the phone can be frustrating. We called beforehand with questions about parking and we could not get a clear answer, or we got hung up on.

Excellent clean and comfortable accommodations, the staff were all awesome, breakfast was fresh and delicious, location great in between 2 malls where you can find good restaurants and plenty of name brand shops, reasonably priced! I highly recommend this hotel which is only a few minutes from the airport!

Nothing to comment on, this hotel was simply a great place to stay at?

The staff is the kindest I have met so far, and the facilities are clean, comfortable, and very cosy with a Christmas theme. Our baby got sick and the hotel staff did their utmost to help us get medical attention, that meant the world to us.

That we could not stay longer.

Very good location, close to the airport. Staff was friendly and the bed was really comfortable.

Rooms are a bit noisy, you can hear the hallway from the room. For us it was no problem, when the AC is on you can hear the hallway less.

It is a fabulous hotel to rest. It has a very willing staff with a special spirit and disposition for service. It is located between shopping centers: San Juan Mall and San Pedro Mall. And very close to the airport.

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The breakfast was great with lots of options and good quality. In the evenings, they provided complimentary tea and coffee which was very nice as well. The bed was very soft and large and being able to control the temperature in the room was great. The hot water was also very appreciated!

The lights in the hallway are motion-sensor and there is about a 5-10 second delay in turning on. During the day it is not a problem but at night, you walk a good portion of the hallway in the dark before there are any lights. Also, though it wasn't particularly distracting, through the walls of my room I could hear the person next door talking on their phone.

The staff are very kind and helpful, and the breakfast is always delicious. The hotel is located close to the airport and near two malls which makes it easy to quickly access most anything you may need. Also, the rooms are very clean and there is hot water and air conditioning.

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The staff. Breakfast was good but the staff made it great. They were very observant and quick to help. The guy that secured parking watched and helped before you had to ask. That staff went above and beyond just doing their job.

I loved everything ! ... The best hotel ever !!!! The staff is very very kind and respectful. The facilities very clean. I loved the sauna and Turkish bath, they are great. Breakfast: awesome !!!! The perfect stay in Neiva. Thank you !!!!!

It is easy to arrive from the airport and it is inside a shopping mall which is very convenient and the breakfast is delicious

I always chose this hotel, no complaints.