The location of the hotel is in the middle of all the touristic places to visit. The room was big and clean. The lobby and the restaurants were nice and the food was good.

The valet system. The beds weren’t comfortable at all

Comfortable bed and nice view from the room

Personally, the bedroom and the hotel in general i found it really comfortable and beautiful, but the personnel who received us for the check-in was not really friendly, i booked my stay by Booking.com and she couldn’t find the reservation, however the way she carried out the process was not kindly, from my point of view, at the end she gave us a room as i showed her the confirmation and the receipt, but she looked kind of like in a bad mood. Guess it could be just a one-time thing but for me it didn’t make me feel comfortable at the beginning, coming from a long day of travel. Afterwards, as soon as we got to our room we had to ask for a change of room as we perceived a smell of smoke really strong, and again, they gave us a new room, but in a not really polite way.

The location in downtown made it easy to get to my destinations. The hotel staff were helpful and kind. There was an issue with my toilet and they sent a Technician up right way to fix it. This was my second stay and I would definitely choose it again!

The property and facilities were amazing, liked it.

Outsourced services must be monitored by the hotel as well must have an oversight. La Prime Steak House, Spa and other for better service delivery.

Room was great. Very clean and comfortable. An excellent selection of amenities like pool, spa, etc.

The breakfast buffet with powdered eggs for $32 a person was ridiculous.

The pillows and the design of the room. The remaining facilities such as the gym, nail salon, spa, FedEx availability.

The inbalance of temperature throughout the hotel. People smoking weed and or vaping inside the building.

Room was good. Clean with a nice view. Amenities were good. The valet staff and housekeeping staff were wonderful.

Overall public spaces were very dated. I understand that structurally there is not a lot of options but many of the main spaces were very, very dark. Additional (modern) lighting would go a long way. Perhaps paint some of the dated exposed concrete to brighten and modernize the space. There is a lot of empty, unused areas that make the facility feel unwelcoming. Valet parking is very expensive and a self-parking option should be available. Charging $7.00 for a cup of coffee with the breakfast buffet is ridiculous. Coffee and tea should be included in the buffet price. Not the hotel's fault but it is located in the financial center with limited options for dining or shopping within walking distance. The outside can feel sketchy, especially at night.

The staff was amazing from our first encounter with front desk staff Alberto to the valets. The lady in the gift shop put off closing the gift shop to help my husband that came in at closing time, this is a great example of good customer service. I loved the beautiful city view, we went to sleep looking out over the beautiful city of LA and woke to the calm of a busy city before it got started for the day.

Getting to the the hotel is not easy, lots of one way streets. if possible more signage to the hotel

The room was very nice! The beds were comfortable and the bathroom was spacious. I really appreciate housekeeping giving me fresh towels during my stay. The staff was very friendly and helpful. I did not get a chance to dine in the restaurants or even visit the pool, as I was busy at the convention. The free shuttle bus to the convention center for AX was a huge help!

When I stayed last year my room smelled heavy of cigarettes and it bothered my lungs. Every room was booked so I couldn't switch. This year I faintly smelled cigarettes but it didn't bother me. Perhaps a use of deodorizer would help before the room is checked into? Otherwise I greatly enjoyed my stay.

Room was nice enough, the location is why I picked the hotel and I didn’t use the parking ..not too far from the hotel there’s a lot of restaurants and transportation to take you to many iconic LA sights . The staff is pleasant and I was welcomed warmly. Catch buses number 16 outside the hotel and you’re in The Grove outdoors Mall. Walk up third street in the Fairfax area , so many great cafes and restaurants. If you have the energy, walk up La Cienega to Sunset blvd and dine at famous Sunset Plaza , or bus #18 takes you to Beverly Hills, Rodeo Drive . From the hotel walk up to The Walt Disney concert Hall or Chinatown. Or even Bodega Louie off Olive st. So much to do ..visit the Biltmore hotel at Pershing Square .

It’s getting a bit old , it needs a renovation