I loved everything and the special service I received in the airport.very good food served

I booked a superior room and inside wthwre was not beauty kit and slepers. I went to the reception and ask for it to take a shower and they told me it was not possible to give it to me. I didn’t want to question because it s a 5 stars hotel so, for law, this is the minimum kit you have to found in your room. But ok I was late. For sure I will note it for my next stop in this chain. I really hate where superior hotel deny what they have to give to guest. I ask for a tampon and it was 18 dollars 🤣 ok they work very well 😂😂

The place is very well maintained and the staff is friendly / helpful. The room was very comfortable, ample and clean. We didn't use any of the facilities because we were there for a very short time but there was a nice bar area, pool, gym, etc. Everything looked spotless.

Breakfast was good, not great. Had decent variety but not everything was tasty. The location is great if you NEED to be close to the airport. However, keep in mind that there's not much else to do there. I only had one meeting in Quito Airport so I think it would have been better FOR ME to stay in Cumbayá or Puembo to be close to restaurants.

Breakfast was good, as was the room service which was great after a very long flight and stress of no baggage arriving. Huge bonus to have a shuttle to meet me as I do not speak Spanish and again on leaving in the morning, that was really nice touch. I also forgot my charging lead and the hotel were so helpful and gave me basic toiletries as I had no luggage arrive all the way from Middle England to London, to Madrid to Quito so good to have friendly faces

All of it was great no negative comments, thank you especially from my son who I arranged it for.

Location was good. One of the nicest and cleanest hotels I have stayed in. Staff were wonderful and always helpful. Loved having the restaurant in the hotel and especially the room service. Even the room service/restaurant staff would go the extra mile to ensure all was good. Each department has an excellent staff. I hope that the owner/manager(s) realize the professionalism and all go above and beyond including the shuttle drivers. Excellent stay; wish you were here in Nashville!

It was perfect. Can't think of anything that was at all negative. The super detail to cleanliness and housekeeping also need a shout up. Wish I was still there.

The location is close to the airport which we needed and they provided a free shuttle to reach it in the morning. Check in was smooth and they were helpful in drying a bag of our very wet clothing for us. The room was comfortable and spacious enough to spread out our belonging to repack everything for travel the next day. The breakfast spread was large and very nice looking though we couldn't enjoy it too much given how early we had to leave, though we appreciated that it opened at 6am allowing us a bit of time to grab a bite.

We ate dinner in the restaurant downstairs and the food was priced as you would expect in an American style hotel but it wasn't the best quality, service was mediocre and we felt a little queasy afterward - perhaps because most of the choices were quite heavy. The hotel is expensive by Ecuadorian standards.

It must be the first time I've given a 10/10 for a Holiday Inn! We've stayed at many, but this one at Quito Airport must be one of the nicest, newest and most well-priced one we've been. The brand new hotel has really spacious, slick rooms with extremely comfortable beds. We'd checked in after two weeks of traveling around Ecuador, including being in the sun too much in the Galapagos Islands, so we warmly welcomed this comfort. My daughter asked why we didn't stay here the entire time we were in Ecuador. :D That was hilarious!

Nothing really, if only it wasn't an airport hotel.

Flights to Quito from the United States invariably arrive late in the evening. I found the hotel limo easily, or I should say they found me. It was a short drive from the airport to the hotel and check in was seamless (I had booked before my arrival). After a long day of travel the hotel was comfortable and quiet. The breakfast the next morning is served buffet style and was my first introduction to some Ecuadorian dishes along with a few typical Western foods. I only stayed one night; the next day I had an Airbnb reserved in the city itself although I wish I could have stayed longer at the hotel.

Clean and comfortable

After the shuttle driver finally came it was not a smooth trip to the hotel. The shuttle driver was stopped by a police roadblock on the way back to the hotel. it was 11:30pm. we were stopped for over 30 minutes with no explanation or update. He did not have the proper paperwork or identification. A tow truck even arrived. We were directly on the other side of the highway from the hotel. A manager came running from the hotel after 15 minutes and helped resolve the situation. we landed in Quito at 9:30 and arrived at the hotel (5 minute drive away) at midnight. We needed to be back at the airport at 4:30am so it wasn’t worth the price to stay for 4 hours!

This was the nicest Holiday inn I've ever seen. The facility excedded my expecations. Staff was amazing. Fitness center was great. The pool and hot tub and court yard were also very nice, and clean. The food in the restaurant was AMAZING!! I felt very safe at this location.

There wasn't anything I didnt like about this hotel. We got a taxi to the hotel, and took the shuttle back to the airport the next day. Both were great. Have cash for the taxi and to tip the shuttle driver

We liked our room and the locality near the airport was very convenient. The complex and swimming pool area looked great but as we were just there overnight we did not use the pool.

Our only dislike was the fact that we arrived a few hours early due to the flight times. We could understand if they said we had to wait for our room to be serviced. However, our room was ready but we were not allowed to use it earlier unless we paid extra money. This didn't seem very hospitable compared to other accommodation we stayed at during our trip.