Despite renovations going on, the lobby and our room were clean, we were also able to check in a few hours early.

I understand that this is a mid tier hotel and some things will be fixed during renovations, but the fitness center is super bare (treadmills and an elliptical machine), water fountains are weak, no water bottles in room, and only cable options on TV. Parking lot also seemed to have more non-guests vs guests in it.

Location, Value

Shower / Tub outdated. Tub slippery water diverted from faucet to showerhead needs improvement. . Biggest complaint. even though it is a non smoking hotel everywhere you go hallway on floors exterior of hotel the smell of POT aka skunk type smell it really defeats the non smoking facility environment. . Needs to be a designated smoking location or 50 to 100 distance from hotel entrances

Location okay no breakfast the place is under some sort of renovation. Ordered some food and it never arrived which was not good it SUCKED.

I didn’t like the fact that you couldn’t order simple things like pizza, hamburger, hotdogs, salad nothing not even a sandwich or drinks.

I like that they are doing improvements it shows they care and want to be the best. I love how clean the rooms were. The staff was friendly and the lobby was beautiful I must come back when I am back in town to see the changes.

The water pressure and it went from hot to cold. The store was very limited for snacks although she did mention that it was the end of the month.

We stayed in room 420. The sheets were soft and the mattress was very comfortable. There were 4 pillows of varying firmness on the king-size bed. The shower water heated up quickly. The closet door is made of full-length mirrors which can be opened partially to create a 3-way mirror. The room has plenty of convenient outlets and good lighting. The bathroom fan is loud, but not obnoxiously so, which we like to use for white noise. We never heard other guests in the hall or next door, if there were any! The lobby/reception area is large and well-appointed.

Only Pepsi products in the lobby “convenience” market, but there is a 7-11 nearby. The sofa in our room wasn’t comfortable and the upholstery needs cleaning.

The property is new, comfortable

PR management goes ahead of actual staff abilities. There were not enough keys to provide to the visitors. Some lack of training as some things that were always possible in other hotels was impossible here (I prolonged the stay and asked to re-code the keys. I was refused stating I need to come back in the morning around 11 am and they will do it. ) some staff was helpful, some not.

Front desk staff was exceptional!!! My room had a cigarette smell, sometimes worse than others. Comfortable bed but pillows were all very flat. Loved the back patio off my room. Very comfortable stay!!! Would stay again for sure.

Noisy neighbors sometimes, both next door and across the hall. Door lock didn’t work too well - hard to turn it far enough to fully lock.

I had to travel to Richardson last minute after Mother was in a serious car accident. I was tired from the 10-hour drive and extremely stressed form worry about my Mother, Jackie was working the front desk she was very kind and seemed to genuinely care about my needs for this stay. I can't thank her enough for being so courteous and attentive she really helped to ease the situation. The entire staff was friendly and courteous and that means a lot.

There were a couple of minor housekeeping issues but nothing that would prevent me from staying here again.

Location its very safe and quiet. Cleanliness of the facilities.. the room temperature is perfect! Some hotel preset the temperature in the room but Sonesta doesn't it allows you to go as low as 60. Love it! I like my room cold. Bed is so comfy :)

Breakfast is not included in the room rate but it's ok. Wifi doesn't work on Third Floor and 4th floor, we have to be moved twice to get a wifi access. Kind of a hassle! clothes dryer broken at the time of our stay ( hassle)

Spacious, clean, and friendly staff. I also love that we had a balcony and a bathroom fan. As odd as that sounds, many hotels today stopped installing bathroom fans (presumably to save a buck) leaving customers with stinky, humid, bathrooms, but not this hotel. The accommodations, comfortable bed, swimming pool, lobby restaurant, location — everything was much better than I expected given the affordable price. I will definitely stay here again.

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