rapport qualite prix excellent

clean

all was good

Excellent evening meal

Good Air - conditioning. I asked for an extra towel, and Alain the owner gave me an extra towel. I also asked for an extra toilet roll, and he told me to ask the cleaning staff. One of the cleaners , gave me one. All the staff were helpful and friendly.

Lighting: The reading lights either side of the bed didn't work. Light above the desk table in my room , wasn't bright enough. Only had 2 towels, coud have done with 2 extra towels.

The rooms are basic but this is expected as the hotel is functional and just to spend the night in while in transit. We arrived late and although the automatic key machine was not working, when we called the hotel we had access to the key through another method.

It's a motel.

It's a motel.

I liked the location a lot in the heart of Carcassone. Everything was easy to get too. Aldi across the road, Lidl minutes away with a Burger King and more. Airport ten minute walk. Hotel a bit basic and they could do it up a bit better to really appeal. Otherwise good.

Very basic features being right near the airport. Key lock took forever to open.

The guy running the hotel was extremely helpful and hospitable, although he wasn't actually there when we checked in. The whole place was locked up and we had to call a number to reach him (possibly because we turned up n hour later than we had indicated on the booking form). Unfortunately as we were using an English mobile phone, the call didn't connect. It was only through the good fortune of there having been another person also waiting to check in, that the owner came and checked us in. We had had a long and tiring day travelling from Beziers due to a cancelled Flight, so his accommodating attitude and the serving of ice cold beers was very welcome. He also found a basketball for our children to play with. The breakfast the following morning was fresh and warm and plentiful, but quite steep at 25 Euros for 2 adults and 2 children. He also rang a taxi for us. Could not fault the service

Unfortunately the outdoor chairs and tables were dusty and dirty. Although clean, the rooms were extremely small and the beds narrow. The air conditioning unit wouldn't switch off, so the room was also quite cold and the noise it made only allowed me to have 2hrs sleep all night. There was one tiny window with metal shutters, which the rain beat against all night which was also quite loud and contributed to the lack of sleep. Maybe without the metal shutters, the noise would have been lessened? It felt very dated and the price per room per night was not much cheaper than the Ibis Budget hotel, which I believe is a whole lot comfier, as reported from friends who stayed there instead of the FastHotel

The room was clean, if sparse.

Office was closed upon at my specified window of arrival. This was unsettling. But response to the bell was not long. My email question about public transport to the location was not answered.

Car parking was straightforward.

Really disappointed here. 1st impressions were not good with a plaque on the counter declaring "I'm the boss" and even checking in took considerably longer than it should have. I'm not sure what the receptionist was doing but there was no communication with me during this time. External carpet stairwell to the room was matted with what looked like dog hair and filthy. Wooden flooring in the room moved when I moved. Entire bathroom was a tiny one piece plastic module stuck in the corner of the room, something akin to what you would see on a plane. Towels and bedding appeared to be clean but towels had long ago lost all comfort and appeared washed out. Mattress appeared to be sat on top of a plywood box and butted up to the wall with no headboard. Did not feel the price I paid reflected the facilities/comfort of the room. Couldn't wait to check out!