Closeness to the old city, the excellent breakfast , having a chair and a stool in the room , the staff and the fantastic value for money

Having a bath instead of a walk-in shower. On-site parking was not available, although underground public parking was available at close distance.

Spacious room, very big with a balcony overlooking the street Enormous double bed (single use) with very confortable pillows and a convenient lamp to read A table that can be used as a desk Right at the limit of the old town Very convenient parking next to the hotel

Heating is based on AC...and when it's -7 outside it's not the most convenient heating system Breakfasts were a bit expensive (15 euros) moreove it most of the products were sweet (croissants, jam, etc) and few salty (omelettes, sausages)...however there was a big amount of everything but I missed more salty products

I got a room on the top floor with balcony and an amazing view. I thoroughly enjoyed my stay. The hotel is in walking distance to everything in town

Staff at check in were all gen Z'ers. Although they were pleasant and polite, they all lacked customer service and communication skills and seemed at a loss as to how to deal with customers. Especially when dealing with the parking lot. But all of that did not effect my overall view on the hotel.

Booked at the last minute as we needed somewhere for a stop over stay, and this is a perfect example of why we use Booking.com We arrived late in the afternoon/early evening so thought we might get a better deal booking with the hotel direct. Amazingly, this wasn’t the case the price of the room at the hotel on the night was nearly £45.00 more that what we could get on Booking.com. This might have been due to the fact that it was a bank holiday weekend. The receptionist was very helpful and friendly and checked us in with ease. Our room was of a decent size and whilst basic, was clean and tidy and the bed was comfortable. There was secure parking, which was great for €15. The receptionist told us that there was free parking across the road if we preferred. We opted for the hotel parking as we had a car full of stuff that we could leave in the car. We found a great restaurant in the square which was only a short walk from the hotel called La Faisan Dore, were the food was great and the service was really good.

The pillows could have been better

The location was great. We didn't really know much about Clermont-Ferrand but this hotel was well located to see the city and the surrounding countryside. We were able to park both our motorbikes in a single place in the secure parking which was fantastic. Breakfast was good with the first hot options during our entire trip. The staff were very friendly and helpful.

The Muzak in the lift was a bit meh and very repetitive but that's really searching for something not to like.

Central location, convenient for transport to airport and elsewhere. Comfortable room and bed, with plenty of hanging space and kettle for hot drinks. Very good breakfast and charming staff.

Plug in hand basin didn’t close at all. The bath plug had to be pulled out by hand to drain the bath. The underside of the toilet seat had not been thoroughly cleaned. ☹️

I liked the freshness and variety of the breakfast foods. It's very close to the city centre and tram stops.

I had booked one of the lower-priced rooms, so the small size was not a surprise. Still, it would have been better if advertised for just one person. It's difficult when two people use the room.

Well located and reasonably priced hotel within walking distance to town centre, shops and restaurants. Parking (even though an additional cost) was handy. We had some urgent documents to print and Lea was most helpful. At check in we were told a twin room was ready for us. We had booked a double. Initially we were informed we had booked a twin, however when we produced our booking confirmation documentation which showed a double room, this was quickly rectified and an upgrade to a larger room with a king bed given! Thank you so much!

The air conditioning units in the hotel had been set to heat only (apparently because it was coming into winter). However, the temperatures were in the mid 20s (unusual for early October) and the sun was streaming into our room making it rather warm. Even with the balcony door open, it was uncomfortable, especially mid-late afternoon. The cost of parking was a little expensive at 15 euros per night and a space could not be reserved. However, we did not experience any difficulties with availability and were happy not to have to hunt for a parking spot.

Excellent location, next to the city center where several main attractions can be found. Friendly and helpful staff, spacious and quiet room, delicious breakfast, digital TV with numerous channel options and all that at an excellent room rate.

There was no fridge and mirror in the room.

Breakfast was excellent for the category of the hotel with fresh regional products and warm food prepared at the moment. Tea and coffee facilities in the room were also varied and generous, a really pleasant surprise. The bed was comfortable and cleanliness was excellent everywhere.

The building is not attractive or charming at all, nor is the view from the bedrooms. The location is average: just south of the city center and main squares but far from the rain station (which is pretty distant from the city center in any case) Check-in was slow due to a long queue and just one employee. The lobby is small, especially around the reception counter so there is no privacy at all during check-in, which can be quite annoying