We were particularly impressed by the ladies in reception who welcomed us and very diligently helped us to resolve a couple of issues. They were friendly, good listeners, professional and actively helped when our grand daughter lost a ring in the swimming pool. After searches involving our family and the reception team and the pool expert, the ring was found and returned to our grateful grand daughter. The reception team also took on board the disappointing meal we had in the hotel restaurant and addressed our concerns about the quality of food and the delayed service.

The restaurant food was bad, sorry but it was ‘grey’ and we all thought it was re-heated and just not good. We were given English menus but the translation was mad - we understood the French version! Try using the App - DeepL “Condiments with the aromas of our ribs” what???

Staff were relaxed and helpful. The pool was good , food was great, evening meal good value. Quiet aspect, easy parking, lovely relaxing surroundings adjacent to river and marina port. Able to visit maritime museum and la Corderie (rope museums) which are adjacent. Swimming towels provided.

Nothing it was great!

Beautiful location, this hotel is stunning. The décor in Reception and Bar is very tasteful and staff were very friendly and efficient. The Restaurant is ACE - delicious meal well worth a shout-out. Ten minute walk along the estuary to the pretty town of Rochefort. Loved this town! Market Thursday and Saturday; very good selection of shops and bars too. There is also a nice walk around the quai at the front of the hotel. Ideal location for a trip to the Ile d'Oléron.

Possibly the first 4 Star property we have stayed in to NOT supply a coffee maker in the room. Paper cups and instant coffee sachets didn't really match the lovely surroundings!

The hotel Mercure in Rocheforrt is very well located, a few minutes walk from the quays and about 10 minutes walk to the main square. The swimming pool is lovely, in a quiet location on the hotel grounds. Breakfast was fine, a good selection of different types of food. The staff were very helpful, speaking fluent English when necessary. They recommended the boat trip to the Isle d'Aix, which was very enjoyable. We enjoyed our stay!

Good location directly opposite entry to the marina and to the old maritime barracks. The Mercure was spaceous and its public areas tasteful and comfotable. Our room was late being made ready (didn't get key until 4:45), but we were offered drinks. Room was nicely decorated with a good bed and well set-up bathroom. Loved the themed wall painting. We really enjoyed the Cap Nell restaurant next door. We paid $103 (plus tax) and thought Mercure was great value.

No complaints. One or two things didn't work, but the guy on reception was super helpful.

The hotel is in fantastic location and ideal for walking around the local attractions. The breakfast was very good and a comfortable stay. We were lucky with the weather therefore able to use the outdoor pool.

Would have been nice to have been able to order cold drinks by the pool.

Location, quality of conversion, proximity to town, great breakfast buffet

Menu is almost exclusively fish, which we don't like, seems expensive for what you get

The stay was relaxing and easy. The environment is good having a marina nearby and easy walking to the town centre.

location, beautiful building , very good restaurant

the restaurant seemed understaffed and a bit disorganised