Overall, I had a great experience during my stay at your hotel. The room was spacious and comfortable, making my one-night stay quite enjoyable. The check-in process was smooth and efficient, which I appreciated after a long day of travel. Additionally, I found the breakfast provided to be good, with one small suggestion for improvement. I noticed that the person preparing the egg orders tended to overcook them at times. It might be helpful to remind them to avoid burning the eggs to enhance the overall dining experience.

However, I did encounter a disappointing experience during the checkout process. The receptionist seemed disinterested, as she ignored my requests for assistance and avoided making eye contact. Despite my inquiries about potential additional charges, she provided minimal information and seemed indifferent to my concerns. I believe clear communication and attentiveness in addressing customer queries are essential to ensure a positive guest experience.

Perfect for a short break away from the everyday. We went here to unwind and escape, and we were able to do just that. Breakfast was amazing, spa and wellness area was great, clean and modern. The pools were great. Staff were truly amazing, always and helpful and kind. The cocktail bar the drunken piano was also great. We will return!

The only thing I would have to say is that both the Italian restaurant and the Pechhütte are not up to the same quality as the rest of the Hotel. The food is very expensive, and in my opinion the quality is not great. For example, I paid 32 EUR for a 200g steak, which was over cooked, and was served with potato wedges that were definitely not fresh, were frozen, and were the same type of potato wedge that one could expect from an imbiss or fast food place. I personally expect more from the food options, considering the rest of the hotel. However, the breakfast the hotel itself provided was exceptional.

Location, spa area is awesome and complete, free Prosecco/candies/water at reception is a very appreciated attention, breakfast is good with a lot of good products (food and drink wise).

Unluckily, our room was next to the scene of a local festival with very loud music until 1am. We were warned by the staff that there was a festival but we never expected that it would be so loud. So basically you are super relaxed from the awesome spa of the hotel, then under heavy stress from the loud music (happens only one weekend in September, must be awesome the rest of the year). Unfortunately, no other room was available. The room is fine but the bathroom is a bit disappointing considering it’s a spa hotel.

Great stay at this hotel. Excellent staff, great breakfast, clean. Had nice room with view of lake. Spa is clean, nice saunas. Beautiful surrounding areas, too, we took very pleasant extended walks along the lake. Would recommend this place and come back. Easily reachable with a 20 min. walk along the lake from the Bad Saarow train station.

Water in the indoor pool and the indoor whirlpool was too cold. Food in the restaurants (not breakfast), was mostly good but a bit overpriced for its quality.

The room and bathroom were comfortable, clean and well thought out (for example, a retractable clothesline in the bathtub).  I appreciated that luggage carts were plentiful and available at the entrance to bring luggage to the rooms. On a hot weekend, we particularly appreciated the air conditioning and the ability to cool down and relax and shower in the spa/pool area.  Our two dogs got the royal treatment, with dog beds, blankets, treats and food and water bowls waiting for us in the room.  The sound insulation in the room was quite good, and our worries about the dogs reacting to the end of summer festival fireworks were unfounded. The breakfast buffet was delicious with good selection, and we enjoyed drinks at the piano bar. We wish we could have stayed longer to take advantage of water sports on the lake.

The front desk staff were not the friendliest and failed to give me a ticket so that I could drive out of the shared public parking lot that I had paid to park in, so I had to go back inside after checking out to ask for a ticket.

The customer service was remarkable. All staff members were really nice which is not common in Germany. My room was super comfortable and well decorated. The piano bar was also really nice. The wellness area was fantastic, with 2 pools, many sauna rooms, and plenty of other things to enjoy. The breakfast is included for everyone and therefore there're no annoyinh controls. There was great variety of food, all fresh and good quality.

The wellness area had lockers which needed a separate card to open and lock the doors. The cards failed very often and had to ask help 3 times in 2 days.

The hotel really is very beautiful (we loved the fireplace area with a real fire in the evenings). The location next to the lake is lovely for walks. The spa is a good place to relax.

The only thing we did not enjoy too much was that two pools in the spa area were rather cold: The temperature of the hot tub (!) did not invite to sit there comfortably for more than 5mins and the big pool next to it was completely unheated. Mind you, it was February and cold!

Rooms were excellent value and very clean. Nespresso machine in the room with mixture of tea and coffee. Rooms are spacious with super fancy showers. Great location on the lake, right next to the launch point for boat trips. Lovely walks directly from the hotel along the lake. Excellent cocktail bar.

There were very few people staying at the hotel so the two main restaurants were shut on Sunday and Monday which left very limited dining options. Due to the low numbers of guests the saunas and spas were not all running continuously, but I managed to do everything I wanted. The treatments were good quality but quite pricey.

I liked the facilities in general: the pools, the sauna and the restaurants. There's also a Biergarten right in front of the hotel, where you can also get some food. The staff were nice in general.

The bed and the pillows were not very comfortable. It caused me some neck pain. Also, the service was lacking a bit. I asked twice at the reception to have an item in the room replaced. They said they were going to do it, but never did.

The wellness facilities were all maintained good and there was no place where it was felt otherwise

May be the checkin time - we stayed there for only one night but we were able to checkin only by 15:00 although we could use the facilities starting 12, we were a bit cautious about our luggage being in the locker room and not in our rooms. We couldn’t do any bar purchases as we couldn’t checkin until 15:00