Perfect location - in the city center, ferry boat and bus station in front of the hotel, easy acces to rail station. Excelent breakfast with plenty of choice, very tasty. English breakfast, continental breakfast, fish, vegetable, salad, fruits, pancakes… Hotel is clean, staff is nice and helpful. Clean smaller wellness with a river view terase in the fourth floor is nice and guests have also free entrance to Toscana bath. With guest card from hotel you can use ferry, busses, local trains and tram in Bad Schandau free of charge. I can fully recomend this hotel and hope I can come back one day.

We missed coffee machine or a kettle in the room, would be very comfortable to have a morning coffee on balcony and watch the river. There is an international railway line behind the river, with closed windows we hadn’t any problem to sleep, completely quiet room, but I can’t imagine how to sleep here in summer without air condition, with open window it must be too noisy. But the other rooms with a city or cotyard view will be probably ok. I didn't like the very small (shot glass size) disposable plastic cups for wellness, too much useless waste every day. The same with disposable slippers for guests in the room. Why does anyone give them? After all, they are not at all suitable for wearing or for wellness, another unnecessary waste.

Lovely, spacious and comfortable room with choice of pillows and plenty of storage space. Excellent breakfast in a lovely location with views over the River Elbe. Hotel was right in the heart of town with easy access to ferries, buses and shops as well as the national park. Staff were helpful with my various enquiries.

The room air conditioning didn’t really work properly and it was 34 when we were there so it was quite uncomfortable at night. The shower was over the bath which had a curved bottom and an extremely stiff shower screen so it wasn’t the easiest to get in and out or use without slipping.

spa, breakfast, location.

Arrival not as it used to be before the renovation Stuff is just not really how I expect in a 5 star Hotel or how it was before renovation 2014 we arrived they welcomed us drove our car away, took our laggige to our room.. This time, I would not even feel comfortable to ask them to take it to the car by leaving which would be normal for me to a 5 star Hotel. The welcome and reception adea needs an update just not in the flow. Yet, everyone is good intentions that we appreciated.

Fantastic staff -especially in the restaurant at breakfast and dinner who made me feel very welcome and cared for! Amazing breakfast and the pool area was super clean and relaxing! Brilliant to be have the travel card too.

The lounge areas weren't as welcoming/comfortable as they could be - would be nice to be able to get a sandwich/snack in the bar area, the evening buffet at 39 euros/head was a lot of money- the food was no doubt good as all the other food I had was good but it's a large outlay if you don't have a big appetite

We loved the friendliness and service level of the staff, the breakfast was amazing, the garden and patio and views were really nice and we thoroughly enjoyed our evenings on the patio. The thermal spa nearby, was very relaxing, although a bit of a walk through the outside, so definitely requires getting dressed to go back and forth.

The 1st room, the one we initially booked did not have air conditioniong and on a 30 degree day it was very toasty. We were able to switch to another room with air conditioning for a small upcharge, but unfortunately that room and bathroom were significantly smaller. There was no bidet in the bathroom of the 2nd room and instead of a double bed, it had 2 twin beds, which did not fit together seamlessly, but with a gap, and that was not that comfortable.

Excellent restaurant quality and very good breakfast. The services provided by the hotel and the facilities have high quality standards.

The bed and pillows were uncomfortable considering the price, and excellent quality of the rest of services. Then, at check in the receptionist told us that the voucher at Toskana Thermes was valid both for the day of arrival and departure (we stayed only one night). It was annoying that this info was wrong, the voucher was valid only the day of arrival. The communication from reception operators and their English level shall be improved.

Great hotel, kind staff, good wellness facilities. They did a nice little surprise for my birthday at breakfast. There were plenty of lactose free options at breakfast which I was happy with. The shuttle service from the train station came handy for us.

The designated indoor smoking area is next to the entrance. Even though it‘s a closed space, the whole entrance area and bar area smells like smoke. Please reconsider this as not everyone wants to smell smoke. Smokers should be fine smoking outdoors.

The room we got first was not great and not what we expected (noisy and the aircon was broken). When we asked for a change they were very accomodating and the new room was great. The view at the breakfast terrace and also the restaurant are beautiful! It was so nice to sit there to have a drink and just enjoy the moment. Our dinner was also delicious. The location of the hotel is perfect!

You can hear the sound of the trains as the train tracks are on the other side of the river and the quality of the breakfast buffet could be better. Most of the staff was very friendly, but there were exceptions.

Staff was super friendly, the room was very clean and comfortable, and the breakfast was superb. We've stayed at this location several times, and I think over the 4 or so times we've been there, things have continuously improved from excellent to outstanding. The management and staff at this location are truly doing a great job.

The Toskana Therme is very nice and relaxing, but nothing life changing. Nonetheless, it's a nice free perk of staying at the hotel which adds to the experience of hiking in the nearby nature.

It was all very enjoyable. The breakfast was extremely bountiful. The room was spacious (junior suite) and comfortable, as where the beds. The location was quite central. The spa and pools were delightful. The personnel were very accommodating. It was enjoyable. We were even able to have coffee and cake up where the pool was. Fun!

We reserved a table for a birthday breakfast and it was set up the night before. When our party came down, another large group took it and there was nothing to do but push tables together for us. The waiter the night before was GREAT and set our birthday dinner table up for us and promised to have it set up for the next morning. When we came down, our number was moved and even with apologies, it was disappointing to have to sit where we did not plan to.