The location is lovely and the hotel itself is also great, well prepared, clean, cosy and great breakfasts. The breakfast staff who were Czech were very nice, friendly and helpfull. They provided us with the information we needed and more. They supplied the work of the reception, unfortunatelly. They made me feel welcomed.

The staff at the reception and in the restaurant was not friendly and welcoming. Upon the arrival I had to wait at the reception to be accomodated while the receptionist was inside. I waited for a while. Some of the reception staff does not speak English at all which in 4 star hotel is not acceptable. When I came to ask questions regarding the TV programsm the staff was not able to answer. I did not feel welcomed here.

Everything from staff to the size of the room, location, wide selection of breakfast choices and local specialities, etc was perfect. Didn't expect that everything will be at such a high quality. Loved the view from the room and the little balcony, stunning location and the building itself full of history and charm. Although pool was a bit cold for the time of the year, the facilities were great and my partner still managed to enjoy a refreshing swim in the morning. Cosy spa too. Had a dinner booked at the restaurant one night and the service and meal was perfect. Thank you for such a wonderful place in Bad Schandau - I wish to be a guest in the future.

There could be more options for vegetarians for dinner at the restaurant or this could be taken into account when booked - this would go an extra mile. :)

Pleasant, good sized room with a balcony. Nice breakfast. Good sauna and steam room included, plus outdoor pool, which was pretty cold but it was Septemeber! Pleasant grounds and communal areas. Good location a short walk from the centre of Bad Schandau, right next to the historic lift.

Room was quite dark. More info on spa/ sauna and steam room opening times would have been useful. They give you a lot of written info (in German) but even after going through it all we didn't have the answers. My partner had a slightly odd experience with staff in terms of how they reacted when she went for a beer from the bar in the evening.

Nice hotel with parking space. The staff is very friendly. Very good and calm location, nice room with small balcony and bathroom. The hotel is quite big and the rooms are different. Nice breakfast and restaurant. I’ve been to this hotel before and would stay there again.

Maybe a kettle and some cups to make some tea/coffee would be really great.

A beautiful setting, peacefull and very pretty. Most of the staff very friendly and helpful. Lots of choice at breakfast which we really enjoyed. We had a river view room. The view was absolutely gorgeous. The was a really enjoyable treat

A very high step into the shower, no kettle in room which would have been nice but didn't spoil our visit.

We traveled by bikes to Bad Schandau so we could store them in a bike storage (they have 2 storages for bikes and e-bikes). the staff at hotel was very kind, smiling and helpful, we also received free pass for travelling by bus & train in the surroundings. The breakfast was fabulous and beds were comfortable.

That we could not stay longer. :-)

The room was very spacious. And such a wonderfully picturesque building and Christmas decorations.

The shower area was too small.(I’m not huge.) A very uncomfortable shower. It wasn’t made clear that I needed to make a reservation for dinner at the hotel. May have been lost in translation.

Location, great view from hotel room window, on Elbe river, friendly staff, no problem with parking place, superb park surrounding hotel facilities, selection of tasty local food for breakfast, selection of local and slow food for dinner

Nothing. During our stay even the weather was 10 / 10

Very big hotel with plenty of space for all the guests, we were surprised by how big the rooms were. Lovely view on the Elbe, friendly people (however some did not speak English) and very nice breakfast.

No kettle in the room for tea/coffee. No curtains and only windowblinds in the room? I can imagine that's quite unhandy in summer when the sun rises early.

Breakfast room was well laid out and had good selection. Room was clean and in good location.

Bathroom was really small. Massage was booked and we weren't notified in advance.