Breakfast was quite extensive and varied. The staff were attentive and ensured that all items on the buffet were constantly refreshed. Room was large and well appointed. Location was very good, well placed for the town and river. I would strongly recommend using the underground card park, albeit at extra cost. The list goes direct from the car park to your floor. Staff could not have been more helpful.

Nothing comes to mind.

The hotel has a great location in the centre of Bernkastel-Kues with a 5 minute walk to the centre of the town. The rooms are very modern and comfortable. The breakfast had a great selection in the buffet and always had plenty of space. The team at the hotel were always helpful and assisted with dinner reservations and taxis (when we couldn't do the language). Really Nice!

No iron in the room and the hairdryer was poor.

Excellent location, 2-3 minutes walk to the city center. Clean, quiet, comfortable with lovely balcony with a view of the castle. Warm, welcoming staff, excellent breakfast with great selection, free parking & pet friendly. Definitely recommend!

The translucent bathroom door was the only issue. If you use the bathroom at night requiring the bathroom light to be turned on it can readily disturb light sleepers because it illuminates the room. A night light in the bathroom would help prevent the possible disturbance.

Modern, clean hotel with spacious, comfy and well-equipped rooms with super-modern en-suite shower room. Handy car park. Great location. Best hotel breakfast we've ever had! All-in-all, a real gem of a hotel!

The room was too hot at night, which hampered our sleep, and we could find no way to regulate the temperature other than open the french window, which wasn't possible because it was howling a gale outside. Otherwise everything perfect.

The staff was exceptionally friendly and professional; and the hotel has very modern amenities. Unbelievably clean, with very comfortable rooms and facilities. The breakfast was very good, with a good variety of both European foods and standard American fare such as scrambled eggs, bacon and sausage. Secure parking under the hotel helped put my mind at ease. You would have to search for a reason to not be satisfied.

I was extremely grateful to retrieve my wallet that I had accidentally left in reception! It was nice to be able to trust the staff. Thank you so much for keeping it safe for me. The recommendation to the Zylinder Restaurant was perfect.

Exit from car park garage was a little bit tight. 😬 This is not a complaint. I was grateful to have a park. 😀

Very nice and clean room, friendly staff, safe and spacious underground parking garage for only €8/day. Breakfast was fresh, delicious and extensive. When you cross the bridge, you immediately arrive at the historical city center, which makes the hotel, breakfast and location a perfect place to stay!

Checkout took a while, but this was mainly due to the fact that a lot of people were going for breakfast at that same time. In any case, all this isn't anything that will stop us from returning to this hotel next time.

The hotel was so welcoming when we arrived and the staff were very helpful. The breakfast was for a King! Excellent variety and choice. The location of the hotel was so convenient for visiting the Christmas Market as it was a short walk across the bridge.

Nothing.

This is a clean modern hotel with an excellent breakfast. The staff was helpful and pleasant. The room was large, well lit, bed comfortable. Lots of closet and storage space. Bathroom had great lighting and included a makeup mirror! The location was excellent- walk to everything. The room had a nice balcony with a view toward the vineyards. The price was great for such a lovely place to stay!!

Everything was great! No complaints. I would stay there again if I were to be in this area.

Large and comfortable room. Good breakfast.

Car parking was in a public car park and was full on occasions so we had to park on the road.