We were upgraded to a deluxe room by the very friendly and helpful concierge. The hotel was quite nice, spaces a bit larger and nicer than other hotels we stayed in in Germany. Nice little swimming pool and hot tub out back, with comfy robes provided by the hotel. Hotel is connected to a nice restaurant on the main street, where we enjoyed a really good lunch. The town of Gengenbach was quite lovely.

Dinner at the hotel though was disappointing. The staff was great, but the wait for food was too long. And the trout dish I ordered was really not good. We spent a lot of money for a mediocre meal.

The hotel staff is incredible. From the check in until the check out (and even after that) we felt welcome and pampered. Communication between the staff is amazing which helps the guests get what they need even faster. Super attentive. Food delicious: breakfast, lunch and dinner! The facilities are new and well kept. Everything is perfect. You might read very good reviews from the hotel, but once you are there you noticed that it is even better. We are definitely coming back!

Great hotel for couples or friends during a mellow trip through the Black forest. Breakfast was exceptional and had a great variety of food and sitting areas, as well as an information leaflet with travel recommendation, evening menu at the hotel's restaurant and updated info about the weather. Lobby and garden design were wonderful. Room was cozy but with ample space - especially the storage space -, had good air conditioning, nice view, good housekeeping, great Wi-Fi reception and a great bed. Staff were mostly lovely and pleasant. Location is great if you're not looking for a bustling city - we could eat in town every night in great restaurants, and enjoyed the view. We've met the owner and felt like he runs the hotel with great passion and pride in what he does. We'd definitely recommend this 4 star hotel which also felt like an upscale, lucrative B&B.

We arrived on a very hot day and were hoping someone will help escort us to the garage parking we reserved or assist with luggage, as well as turn on the AC in our room in advance, but it wasn't the case. The receptionist was very kind and informative but we've felt our check in was a bit dry. No espresso machine in the room and espresso was not the best at the bar and dining room as well. No channels in English on the TV. Wasps bothered us a lot at the garden and we had a hard time dining there. Also, the décor in the floors outside the rooms is a bit outdated to my taste. We had a great time and would come back here if given the chance, but these are just some small details that can be tweaked.

Excellent stay in a very nice little village. The apartment we got was really lovely, with all the necessary comfort. I would say almost luxurious. The breakfast is simply incredible, I think we never had something similar in many years of travelling. If the day is sunny you can eat in the garten, lovely. Unfortunately we didn't use the swimming pool or the SPA, since we arrived too late :-(

Nothing to complain about. Maybe the restaurant is excessively expensive.

If you are travelling to the Black Forest then this is the perfect place to stay. Located right in the Center of Gengenbach and a short walk to the train station, it is the perfect place to base yourself for exploring the Black Forest. Everything about the hotel is great from the breakfast, restaurants, garden and outdoor pool area. The rooms are very comfortable and clean and you can really tell that the hotel has been done to a high standard with all the extra touches and finishes. The hosts are extremely friendly and were more than happy to help with car parking as well as helping us plan walks and activities. We will definitely recommend to friends/family and will visit again ourselves.

Nothing

Beautifully appointed property in the stunning town of Gengenbach. Our room, the outdoor area, spa and restaurants were exceptional. We enjoyed two dinners at Cocette and the breakfasts were lovely.

We loved everything.

Breakfast Reserved parking Staff

The family suite entry was from the street, adjacent to a restaurant. Smokers from the restaurant were smoking right next to the suite door, couldn’t open a window as result.

Breakfast was fantastic.

Had a bad experience when trying to change table at dinner time. Overall the manager lady was not friendly nor helpful. First there were "no tables available", then they moved another couple who arrived AFTER us. Then moved us in really BAD humour. This was the only negative asspect of our stay.

Friendly staff and great location. The breakfast was wonderful and the young man who was there during our stay was an absolute star. Making sure that everything was stocked up and helping where necessary, what an asset to the hotel! A wonderful stay in a lovely room thank you with a swim each day. Just perfect!

An exceptional boutique hotel! Wonderful food, pool area and outdoor terrace and garden.

Just a very small thing for the rooms without air con, ceiling fans and a fridge in the room would have been fab!