The location next to the railway station is excellent. Usually I arrive by train, so this is something I will certainly remember for future visits. Arriving by car was also very easy and the hotel seems to have plenty of parking (shared with the nearby shops). It is also a quick walk into the town centre from here. You can easily reach the Hauptstraße in 10 minutes on foot. From here it's easy to walk up to Schloß Hellenstein (perhaps an additional 10-15 minutes). So it's a good location for travellers regardless of whether they have a car or not. The rooms are clean and quiet, I also really liked the green roof that you could open your door on to (from the 1st floor). I was not expecting that, but I guess with ECO in the hotel name I shouldn't have been surprised!

The only thing I'd have improved is the breakfast options (particularly more options for eggs, maybe other warm food if I'm being picky). Although everything I would expect from a hotel breakfast was still present (breads, meat, cheese, fruit, spreads, cereals and boiled eggs), so breakfast was still good!

Reception was a nice surprise, extremely pleasant, courteous and helpful. She even offered vouchers for Brenz Park and Aquarena when I mentioned my plans for the day. Breakfast was fabulous and varied every morning. Delightful, unhurried feel and pleasant surroundings. Great start to each day!

When I first booked from overseas, I would have liked an explanation of how to go about getting hold of the room card. When I enquired by email in German, I was only told that I could check in online but not how I would get into the hotel in the event of there not being any staff at the weekend, which was what I had been informed of.

ECOME was nothing short of remarkable I was pleasantly surprised by how lovely of a hotel it was despite it's more budget friendly price. It's clean, modern design and well designed rooms and toilets make it comfortable and enjoyable to wind down in the evening. ECOMEs location is just a short walk from the train station, and getting around by foot in Heidenheim is easy from here, with the center just 7 minutes by foot, and Heidenheim castle around 15 minutes by foot. There is a grocery store right next door as well for those who want to save a little money on eating out. The breakfast was delicious and the staff were extremely pleasant. I can easily recommend this hotel!

Nothing came to mind, it was all around nice to be here.

The ECOME Hotel is in an excellent location in Heidenheim. The hotel staff are very friendly are were incredibly helpful when I was checking in after-hours. - Rooms are comfortable and spacious with large bathrooms and plenty of towels/toiletries - Televisions are large with a large selection of channels - Large workspace and comfortable chair - Balcony area is very useful

Nothing - this is an excellent hotel for the price.

Ecome Heidenheim is a modern, clean, cool hotel on the edge of Heidenheim town centre, a short walk from most of the shops and businesses. There's ample parking, big, modern rooms and it does a pretty good breakfast.

The hotel doesn't have 24hr reception and relies on a machine and an app for check-in, which is a bit unsettling as a foreign visitor who often arrives late from a flight into Munich.

Friendly staff. Comfortable room, with plenty of electrical power points. Buffet breakfast presented with a great deal of care and style. Good selection of food, with some unusual (in a good way) offerings. Hotel is conveniently located, less than 10 minutes' walk from the station, once you discover the pedestrian/cycle path over the canal and under the railway line. The centre of Heidenheim isn't far away, and one can even walk down from the castle in 30 minutes. Going up takes a bit longer.

Traffic noise along the main road continued into the wee hours, so the window could not be left open. Once it was closed, the room was quiet. Signage from the main road to the entrance could be better. The directions for online check-in and QR access weren't entirely clear, but thanks to Deutsche Bahn, we didn't arrive as early as we thought we would.

The proximity to the town centre, excellent breakfast, friendly English speaking staff

lack of decaff tea or coffee, no shower stool for myself & didn't like the pillows

Breakfast great. Sleep great. Nicely designed and layed out Room. Good sized TV. Car parking was good and safe

Odd policy not to tidy/clean your room, and replace towels. Odd policy not to have a kettle or provide one bottle of water per day to the room. One bottle provided for your first night only. These two points I found annoying and stopped giving it a 10

Great breakfast with lot's of fruits and other choices. It is just 4 minutes walk to the central station of Heidenheim. AC in all rooms. Rooms very clean and appealing design.

I was not able to open the window for more than a bit. So during a hot summer, you need to rely on the AC for a nice cold room temperature. I would prefer to sleep with open window instead of AC.

lovely warm modern hotel, staff wet above and beyond on check in - a miscommunication about check in time but the lady on the reception on the Sunday afternoon was brilliant and came to check me in early. Lovely friendly helpful staff.

Nothing - breakfast and the room were great for what I wanted.