- The facilities really invite to relax. - The picture of the whirlpool doesn't make justice to how beautiful is being there and having such amazing view - Great system of having assigned the same table at the restaurant throughout the entire stay - Staff was beyond kind - I loved the room had a nice stencil of a reindeer instead of those classic ugly horns and skulls hanging in the walls - the breakfast had a huge variety

It’s a bit of a vintage style hotel, very cozy yet everything was clean and well kept. Beautiful sights from the room, excellent breakfast and dinner buffets. Enough play activities for kids, inside and outside. Staff was very warm and welcoming. Great pool area and outside jacuzzi with mountain backdrop is like a dream.

Not much, everything was great. The only thing maybe: beds were a bit on the soft side, the sofa of our child was more comfortable in our opinion. The water in the main pool was a bit cold.

Great hotel for families introducing their kids to skiing. Set in Jungholz, Austria, just a 5-10min walk to the ski lifts (and 2min drive), with family rooms that included bunk beds for the kids. The hotel is old-timey but well maintained. Beautiful wood carvings, painted accents, and light fixtures. The pool, outdoor hot tub, sauna, and plenty of lounge chairs were a hit. The kids made new friends in the play room in the back of the restaurant, and it was great to have all day access to juice/soda/coffee/tea. Take some time to explore the hotel, along the halls of the first floor there are many completed Lego sets on display. There is also a fitness room below the play room, with a ninja rope and climbing tree. We got the half board which included dinners, and IT WAS FANTASTIC. The menu each night was clever, with traditional foods, eastern European foods, and some Asian influences. The kid menu was popular also, and nightly ice cream was a hit. It is served buffet style, which usually lowers my expectations for food, but literally every single thing was delicious and we kept going back for more. Like 5 restaurant-worthy entrees each night (2 meat, 1 fish, and 2 vegetarian options). The hotel has covered parking in a garage that is detached from the hotel, and inside the garage there were ~10 electric vehicle charging spots. Ultimately we probably paid $400/night but that included breakfast and (delicious) dinner for our family of 4 (2 young kids). People can lounge in the bar area before and after dinners, and check out games from the front desk (we brought our own). There is a cat who sits at the reception desk after 8p (her name is Meowy) and several other people had dogs (our children were excited). Everyone at the hotel was friendly and several returned yearly. This was our first visit but we are big fans.

Very small things. The lighting inside the rooms were dark, and the bathroom was small. There was only one small garbage can in the bathroom for our whole room. The blankets were also rather small. You have to request bathrobes for the pool from the front desk, and there are no kid sized robes. The halls were pretty chilly. you could hear if (kid) guests above you or outside were running down the halls . Honestly these were small things; the mattresses were very comfortable and we found the maintenance quite good and the entire hotel very charming.

Excellent food for breakfast and lunch. The kitchen was always around to supply the buffet with fresh and delicious food. The cooking was just what I expected from that location, without all the extra frills and trendy trimmings. Ample stuff to do for the kids.

The most picturesque sauna was closed for maintenance.

Very nice and rustic hotel. The rooms are also nice, clean and big. Several facilities included (pool, sauna), playground for the kids. The location is nice with great views. We booked last minute, when searching for a place to stay in the area and were pleased with what we found. Definitely something to return to.

Wi-fi signal is low and doesn't reach the rooms. You need to stay in the hallway. Our room door closed a bit harder.

The facility includes main items that you can enjoy in the hotel, the qualify of food is very good and the price is reasonable. The entire hotel faces to a moutain, giving beatiful view for almost every room.

The wifi connectivity is not very good. Weak signal and easy to lose connectivity. Even if connected, the speed and bandwidith are not sufficient.

Staff, environment were v good. Breakfast excellent. We had a birthday for one of the children and the staff had a cake and bucks fizz for parents. The staff amde a real effort above and beyond what was expected.

Do not change!

Great service from all, especially the lady in the restaurant from Slovakia who was superb!!! The rooms, the beds and mattresses, the views, the restaurant. Food was excellent.

Not enough towels. Also no towels in the swimming and spa areas. Shower gel could be better and also more portions. Sauna area only open from 3pn onwards. That's it, everything else was great!!!

Spa with saunas was nice and quite empty (summer evenings)

Quality of the breakfast could be improved, e. g. the quality of the cheeses is not high

We stayed 3 nights in a family apartment which was the best one in the hotel. The apartment and the view was great. The rooms were very clean. We enjoyed the balcony in the evening. My kids enjoyed a lot from swimming pool. The hotel offers free soft drinks! I would definitely recommend.

Breakfast was good but not great.