The stuff was amazingly friendly and helpful. At some point we forgot our stroller in the garage nearby and they were so kind, that they went and picked it up for us. The little surprise for the child was also really nice and pleasant.

The people were smoking right at the entrance. It spoiled the impression a bit. Also, there was some party nearby which one could hear through the night. No air conditioning nor a ventilator was in our room.

The lobby and rooms were very clean. The restaurant offers a nice and varied selection for breakfast and dinner. There is also a bar attached to the lobby that is very popular at night. The staff was very nice - I was traveling for work and they called taxis for us in the morning, and when I realized I forgot to ask for an invoice several days later, the staff scanned the invoice and emailed me immediately after I called them for help. Really appreciate that!

The location. Breakfast was very good. Evening dinner was excellent: eat as much as you like buffet for €19.50.- very well prepared.

The bar was very poor. Despite a published menu on line, the only drink on offer was draft pilsener. They also published a list of cocktails but couldn't make any of them as they didn't have any of the ingredients. Worse was the fact that they allowed people to smoke in this bar and I thought the EU had banned smoking in public indoor spaces! I had to sit out in the lobby as the smoke gave me a headache. Were they, therefore, breaking the law? The decor of the bar was also totally unimaginative - plain and functional with no atmosphere whatsoever. The barman also kept slipping out and was not there when you were ready for another drink. A place to avoid.

- Great location: 6-10 mins to the main station or the city center by foot. - Rooms were clean and fresh with spacious closet, tv and mini fridge. - Breakfast was great with a large selection, variety of cheese, freshly made cheese and butter, bread, fruits, warm dishes, Salmon and also vegan/lactose free options. - The staff were hospitable. - The 24 hrs reception made it easy to check in even after midnight. - The hotel provided contact numbers for the local taxi companies when I was stranded in a nearby town. - They also provide guest cards with which busses in the Harz region are free and tourists get discounts at some places.

- Rooms are not fully sound proof, you can hear the neighbors if they open their doors, drag suitcases etc (this is only a little bit annoying, and not super distracting) - There was no electric kettle/ tea/coffee in the room. Also there were no toiletries like lotion or conditioner (of course there was liquid soap and shower gel in the bathroom) . Probably I could have asked for those in the reception but I didn't anyways as it was a very short stay.

My family really enjoyed the stay in this hotel. Modern, clean and comfortable, with amazing view from our window to the city and castle. Friendly and helpful staff, great breakfast. Central location. City parking right next to the hotel. Special thanks for the baby bed, although it was not supposed to be offered. I highly recommend.

Enjoy a great breakfast in a beautiful location. comfortable bed and pillows and blanket, the bathroom also comfortable. Everything looks new or after good repair.

in the three days that we stayed in the hotel in the room never once there was cleaning.

A 5 mins walk from railway stn and steam railway and 5 mins walk to town centre. Staff were friendly and always helpful. Nice room with a comfy bed and a good spa area downstairs with a hot sauna and steam room and a fab jacuzzi to relax in after a long days walking 😆

Nothing 👍

The spa facilities are very nice, with Jacuzzi,steam room, sauna and a gym, very clean. The reception employees were very friendly and accommodating. Food was good and affordable.

The hotel has no airconditioning, that's why In summer it is very warm in the room, they also don't offer electric fans for guest.luckily we brought our own fan For a 4 star hotel,the room has no water cooker , coffee or tea. Slippers and toiletries you have to ask in the reception.. Bathrobe you need to pay 5€ for laundry.

All facilities and all rooms were very clean, tidy and just like new. Very well managed hotel. The breakfast was fantastic, with a huge buffet and even lactose-free products.

It should be made sure that there are always enough towels in the spa area.

Convenient location, helpful staff, great breakfast. Nice sauna and hot tub. Sauna is textile free.

CAUTION: Hot water was extremely hot and can burn. Takes awhile to reach cooler water.