We liked our stay very much. The staff, the location and our room with the view of Acropolis are excellent. 👍🌹

The only thing we hope for improvement is the dinning— we were pressured and reminded to give tips when we were paying for our meals. We were asked if we are satisfied with the service when we chose not to tip , then we were continually asked “so you don’t want to leave a tip”when we replied that the service is ok… This dialogue ended when we concluded “the service is ok but we are not giving a tip”. I hope the hotel to give some training to their staff—- it is not polite or graceful to pressure or coerce customers to pay tips. Tipping should be at the customer’s wish.

There are a few positives about the Hotel. The location was perfect. Right in the heart of Athens. I spent a small amount extra to have a slightly larger room and this was a good choice in my opinion. The bed was comfortable and the room had a nice clean modern living standard. The shower was also great, the water pressure was superb. We ate dinner at the rooftop bar on the first night of our stay. The food was well prepared and our waiter upbeat and welcoming, I am coeliac and the waiter was brilliant in making sure my order was gluten free. Let's not forget the nice view of the Acropolis. I don't usually favour a city break for vacations but I was there already for a work trip and my husband joined me for a short vacation. After our experience in Athens, it has opened us up to booking future city vacations. I recommend that you visit Lake Vouliagmeni and the beach, we used the train, trams and buses with ease, Google maps helped too.

I don't have a true negative comment only observations and it did not affect my stay. The hotel provides an espresso machine and no kettle for tea drinkers - I drink tea and coffee so I purchase from lots of different cafes and at the rooftop bar. On day 1 we received bottled water and it was not replenished, the water is also safe to drink for tourists. I did try some tap water and it was fine. You can buy 500ml mineral bottled water for 17 cents at the local convenience store or other places at various prices but mostly 50 cents for 500ml which is great. It was not as noisy as expected to be in a city when inside the hotel room - it did not affect my sleep.

Location was excellent, clean, modern, pretty view of the metropolis.

The one lift to the rooms is the same lift used for the roof top bar/cafe thus used by everyone making it difficult to actually reach the room at peak times. Always on the way down we used the stairs but couldn't go up 4 flights of stairs.

Great location, walking distance to everything you need in Athens. Quaint alleyway that felt safe and slightly removed from the hustle and bustle of the middle of Athens. The air conditioning worked a wonder.

Although not a part of the hotel itself, the rooftop restaurant was somewhat expensive for what you got. Noted, this is expected considering it's within the middle of where most tourists stay in Athens, it would have been nice to receive even a slight discount considering we had stayed at the hotel that belonged to the building. We also opted for the "City view" to receive a view of the neighbouring building. Sure, it's the city, but it's not exactly a view you'd opt for!

Very cosy rooms, good bed, nice cleaning staff.

There were construction works at the moment of my stay, starting at 7:00 in the morning.

Everyone at front desk were very helpful and professional and very friendly. The room 504 was nice. Our baggage was lost by airline and when told was going to be delivered to hotel i asked if hotel would place in room when we were not present and they did without any issues. hotel also arranged both our transportation from airport and to ferries which were really well organized and the company personnel excellent. Location was perfection.

Queen size bed comfortable but it is foam and i had to turn bed end to end after 1st night for better comfort due to previous indentations, but, was comfortable.

Upon arrival, we were pleased with our accommodations at Ciel Athens. The staff were immediately helpful with any questions we had as tourists, being sure to remind us of the culture around us in Athens. The access to central locations like a wide variety of restaurants and shops is its best highlight. Many markets, souvenirs, and more to see around. An easy walk from the train station (best transportation from the airport), and a short walk to sights like the Acropolis. Additionally, the rooftop bar/restaurant is a very modern location with a beautiful view over the city. Although we didn’t take advantage of the food offerings, there was a variety for many diners. The room we had was spacious for two of us, but could easily have slept another guest. The amenities like a tiny kitchenette were convenient for drinks and food from the super market, with tons of spacious closet space. There were no directions on how to access the safe for storage, so some more accessible instructions on that would be great. Very minimal outdoor noise or disruptive guests were around which made it easy to rest after a busy day. Leaving the location is smooth, as it is right beside a local road for taxis or transfers to access guests easily so they may get to their next destination - whether it be an airport, bus stop, or ferry port. We would definitely recommend this location for people interested in being in the heart of Athens and for a convenient yet comfortable hotel to call home temporarily.

Very friendly personnel, the rooms were big enough for our group of 10 and great location. We booked one room for 4 pax and two rooms á 3 pax each. The beds and pillows were all very comfortable. Clean and there was even a monopoly in the room as well as a coffee machine. They have also just renovated their rooftop wich has a great view of Parthenon. Great quality-price ratio as well! Thank you to Ciel for a great experience and an amazing stay for our bachelorette!!

For a group of 10 women we could have used a full body mirror in the room. Not a complaint though, just a friendly suggestion

Spacious room

No one at reception at times. Ringing the hotel and no one picking up the phone

Fantastic location. Central to everything. Great rooftop bar. Clean, spacious room.

The hotel was amazing. The only thing was the receptionist seemed kind of annoyed/put off with us. Granted we were a large group that arrived early so that I understand. But when I came back at check in time, she gave me the key but literally said nothing. When I tried to get into the room I had issues and when I went back down to sort it out she seemed really annoyed. Just a weird/uncomfortable vibe.