The entire experience was unforgettable! Elegant design, waterfront location, hospitable staff, excellent food, and to us the fact that the entire resort is 100% accessible to people with disabilities was crucial. Thanks to the staff for making our stay the most pleasant we had in Crete!

None to think of

Breakfast was good and al la cart restaurants Italian and Asian were nice. Beef wasn’t so good but the other dishes were very nice. The kids club was very nice and clean thanks to staff our kids enjoyed activities!

It was difficult booking al la cart restaurants when we pay so much to stay also many seats were open when it said full….and also waiting to be seated at the main restaurant didn’t really make sense also being told i couldn’t wear flip flops when that’s all i brought, i didn’t really understand that when we were dressed up. They should consider adding a playground for kids at the start of the grass area since all kids play there in the evenings .

Excellent food for all-inclusive. Plenty of healthy options and high quality raw ingredients. Those who desire fried and fast food are also in good hands. Pool is great and well maintained. Kids are allowed in the indoor pool in the morning for 1hr, which was appreciated on days with grey weather. Children waterland. Children loved it and hotel has two lifeguards on watch. Room was excellent (family room)

Improvements - Invest in a better playground. More activities, variation in surfacing. - gym opening hours (please extend so gym is open in morning and evening) - free tip for hotel owner: service in main restaurant. If you redeploy your “allocation of seat staff” to actually provide customer service and let people chose their own seat I think you will improve customer service and can save money. - sleeping couch in family room. Very poor sleep.

Friendly staff, great food and drinks, and great indoor heated pool

Reception calling me the day before check-out - asking me what time I will check out the next day. I check out when I feel like it - before the deadline, of course. Shouldn't be a question to ask.

Everything was amazing! The stuff, beach, food, room! Best place for honeymoon btw:)

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Very comfortable rooms, wonderful pool, very high quality food, great service (whether pool or beach side, in a restaurant or at the front desk). The staff were very accommodating - our flight home was at 9pm and we were told we could stay at the resort for as long as we wanted, use all of the facilities etc. The lady at Reception was writing down the time we wanted our bags collected from our room, and she apologised for not looking at me while she was speaking to me! So lovely. We were unable to book any of the a la Carte restaurants on arrival (they were all full and we were only there for 3 nights), but the staff managed to find us a table at the Asian restaurant (which was fantastic).

The vitamin bar was closed nearly all the time we were there which was disappointing. Our shower really wasn’t very powerful and the TV kept cutting out, as if there was poor signal. We have 3 teenagers, and there were v few people their age (but loads of little kids). It didn’t matter, as this was planned as a time for us to spend time just the 5 of us, but if we’d been there for longer, they might have been a bit disappointed. We didn’t think that much of the surrounding area. We had spent a week elsewhere in Crete (Kalyves) and loved it there. If you like exploring, there’s not much to see/places to walk to. We loved the resort, but once you’re there, you could be anywhere in Europe/Asia/Middle East/Caribbean etc. Maybe not the place to stay if you want to experience real Crete.

Love this. Even better than the picture

The decor was beautiful, the food and drinks were amazing. our room was amazing, the staff were lovely and in general the place felt more up market for an all inclusive which we really liked.

Overall our stay was pretty faultless. However, the pools were too cold and they charged for the cabanas outside our room which seemed quite cheeky.

I think this hotel is amazing mainly because of the friendly staff. Every single inquiry and question we had was answered in time and in a very friendly manner. Moreover, for Greece, the WIFI is excellent. I had no problem working remotely from here. For my kid, the water slides were a great relaxation. As for us, the adults, we had lovely dinners to A La Carte restaurants. All of them are great but the Chef's Grill is the best.

Very hard to make reservations to the A La Carte restaurants (especially from the app).

The resort. Very modern. Clean and huge pool

None.