In this hotel we met the best personal , very friendly staff always helpfull about breakfast its normal not very super but not very bad u can find some different choice pool u can use karras hotel so very good and room n not very perfect

room

Toilet and shower were very small

Cleaned and friendly staff

Issue with electrical wiring

the location was great, the pool was very convenient and well kept, the balcony was very nice and comfortable despite the fact we had to ask for chairs.

the bathroom felt quite unclean, and the shower wasn’t great, the room wasn’t serviced during our 9 night stay and the floor, bedsheets and towels were very dirty on departure, the air con was quite weak and didn’t cool the room down, the fridge was very poor also it wasn’t cooling anything we put in it.

we were able to check in early, it was very quick and easy and the room was a good

the pool was not very clean and it was very small. there was no ladders to get in and there was not many sun beds. there was not a reception either which caught me off guard

The cleaning staff is stealing from your items. A lot of our friends had their stuff stolen by the cleaning staff. We read the reviews about it and we thought it couldn't happen to us, but it did.

The location was really good, in walking distance to lots of restaurants, supermarkets, souvenir shops, Laganas beach, and the Laganas strip. The room was big enough for 2 people and with big balcony also. Newer kitchen available. The bed was comfortable and big (2 single beds put together).

The room was not cleaned properly when we got it, especially the bathroom where there was dirt on the floor and walls, also in the shower cabin, with built up grime that hasn't been cleaned in a long time. Some of the tiles in the bathroom were almost falling off. The balcony floor was also dirty and not cleaned during our stay. The daily cleaning was making the bed, cleaning the bedroom floor, replacing towels that were put on the floor and new toilet paper. The hotel didn't offer hand soap, shower gel nor shampoo. The kitchen was not well equipped and the utilities there were dirty also. We got 2 glasses after talking to the reception. The balcony was missing both chairs and the table was broken - this was fixed after we talked to the reception. Although the towels were clean, some of them were visibly too old and used. There was trash laying around the yard and on the staircase. In my sister's room (on the same reservation), the AC was not working properly upon arrival. After talking to the reception someone came and cleaned the filters inside the shower cabin, leaving all the dust and dirt there. Their bathroom was also dirty. In both rooms the cleaning staff came in once even though the Do Not Disturb sign was put up. The reception is at Karras Hotel which is 3-4 minutes walk away from the place - you need to go there for check in and check out, restaurant, fitness center, and a better pool. No private parking allowed in the yard. There was no space for public parking in front of Karras Livin, we had to park on a dirt lot in front of Karras Hotel (3-4 minutes away) where there were no designated parking spots.

Not a lot

Pictures didn’t reflect the real state of the apartment ( false advertising ) and to far from main hotel . The balcony table was very unstable . The bathroom was untidy on arrival When I emailed hotel before our stay asking if a hairdryer was provided in room their was on reply The hairdryer that was provided was not suitable for use . It needs to be replaced.

Horrible.

They stole from us and the room were dirty

Food was very good.

I got room with broken doors and on last day of my holidays i saw somenoe on my balcony from far away, when i went for reception guy he call the police and told that I broke this doors and I got arrested... and why? Because I was drunk. So watch out. the worst service and police ever.