The hotel was beautiful with Exceptional customer service. I love how accommodating the front desk was. Thank you to Francesca for being so professional and so attentive to our needs. GREAT JOB!! We enjoyed breakfast and our time at the pool. We will definitely go back for a longer staying.

I was hoping that they have live entertainment at night by the pool or outside. I would have liked to listen to some troubadours and some great music

The quality of service, and the food is always good. They have a new Manager from India, he’s really kind and well qualified. He resolved problems with fast understanding and always ready to help

Simple the fact I can’t get a early checking because I am a reaper guess and if I’m not mistaken only for the past year of 2024 I stayed at this hotel at least 8-12 time minimum

This place is really a nice to stay with family or friends trip safe and nice everything organized the rooms are clean service on point

I like the Hotel views and customer service is very amazing the lady clean my Room was very nice her name is Julienne please keep her with the teams🥰

Staff are very professional and friendly. They know what they are doing. Haitians putting their best for the vision of the hotel. The Quality of the food, the professionalism, the respect, the customer service abd so one were top notch.. They job is well done and maintained by youngsters.. security guards are excellent. I even contributed to the cleaning.. because I considered the place as Home.

Please allow customers to Tip off the staff. They are working hard and are professional. They are not greedy. We should value and teach haitian that tip is not a compensation, but its to thank people for their astonishing work ethics and service

I like the location and the amazing staff from the front desk to the dining room. The place is also super quiet and very clean all-over the facility.

The menu should have more options.

The brunch

You guys need to work on the cleaning part , too much dust and roaches im the rooms . Also for the tv work on having cable , not everyone goes on youtube .

It was very clean and i had a great customer service

The fact that i have to pay again to have my breakfast but i booked my room with breakfast included! I think that booking should arranged that

T was a beautiful property- the rooms were large comfortable and a beautiful balcony. I enjoyed the food and the staff was excellent

I loved everything

My stay at the NH el rancho was amazing, when I first arrived,Nareca Jean Pierre was super helpful with everything , she has great customer service and is very people oriented. I enjoyed the amenities the delicious food and drinks. I will definitely be staying here again!

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Breakfast was great even with the COVID restrictions in place. The public area was excellent and a great pool to chill out in. The management and staff were extremely helpful and friendly.

The one problem that was apparent was the high levels of condensation in the bedroom, the bed sheets and my clothes always felt damp and there was no happy medium either with AC on or off when having the balcony door open. The floor which was tiled was constantly damp.