A Wonderful Experience! I recently had the joy of staying at Surestay, and I can't recommend it enough! From the moment I arrived, the staff made me feel welcome and appreciated, which truly set the stage for an exceptional stay. The location is perfect—just a short walk from Jallianwala Bagh and the Golden Temple, making it easy to explore the area. Whether I was wandering through the city or relaxing at a local café, everything was within reach. The rooms are impressive! Spacious, beautifully decorated, and fully equipped with all the amenities you could ask for. The bed was so comfortable that I enjoyed a wonderfully restful night’s sleep. Overall, my experience at Surestay was absolutely delightful. I can’t wait to return and would highly recommend it to anyone seeking a memorable getaway!

The hotel is located in a central area along the Heritage Walk, which is a pedestrian zone in the city and within walking distance of the Golden Temple. The area is vibrant, with numerous shops and street food vendors. Our rate included breakfast, which primarily featured Indian cuisine. We enjoyed it every day of our stay and absolutely loved it. The staff was extremely caring and accommodating. We had many questions, some of them quite trivial, but they were always patient and helpful in addressing them all. :) They also arranged a hassle-free and reasonably priced taxi pick-up from the airport, which was especially convenient since we arrived late at night.

I am not sure if it was the floor material, but it didn’t feel like it had been cleaned properly. I would suggest improving this aspect. This isn’t something the staff can control, but it’s important to note that the area surrounding the temple (1.5 km radius) prohibits the sale of alcohol and meat. I wish we had known this before arriving.

Location, location, location - that's what this hotel has going for it. Its located right in the centre of heritage area within minutes of the Golden Temple and a shopping area. We looked at other properties but we opted to stay here simply because we wanted the option to walk around the city rather drive in the traffic chaos that seems to be the city outside the heritage area. And another huge plus is the sound proof rooms despite it being located right in the centre of the shopping/ tourist area. Rooms were super comfortable and service was excellent. A point to note is that vehicles are not allowed in the heritage area, so you have to get down from your mode of transport and take your luggage either by an e-rikshaw or just by yourself to the hotel. The hotel staff of course were more than happy to come and help with it as well.

It would have been nice to have a even a smallish cafe to breakfast in rather than breakfast being served in the room. A minor inconvenience based on personal preferences than anything else. Otherwise, its a brilliant location to stay and experience the Golden Temple and its immediate locality.

It was an exceptionally comfortable clean and cool room With a continuous light sound of prayer from the local gurdwaras. I needed to sleep during the day and the blackout curtains and general peaceful room made this possible and so I was refreshed to continue with my day. There is nothing negative about this place. The staff are exceptionally professional. In particular the porter, a young man called Sajandeep Singh. A very humble, extremely hard working young man. Thank you Sajandeep for all your help. Nothing was too much for you and you were highly professional and helpful at any time required. Jaliyaan vala baag is a stone throw away and Harmunder Sahib a 3 minute slow walk. The pavements are lined in tiles so you can comfortably walk bare footed to pay your respects…

There is nothing I didn’t like. It was beyond satisfactory.

Location is fantastic… Golden. Very Clean everywhere and well maintained… even the corridors, lifts and other common areas. We have been travelling India for last 3 weeks and have stayed in over 10 accommodations from expensive Palace ‘s to Boutique Hotels. I can honestly say, this place was one that ticked all the boxes for us. We did not require restaurant as everything was literally outside the door even Mc Donald’s. The staff were super friendly and helpful even when they were unable to speak english. Highly Recommend, you won’t go wrong…

Everything Perfect

This hotel was in the best location on heritage walk. We could easily walk to the Golden Temple and other places of interest. The staff were friendly and helpful with a hotel pick up, places to visit and restaurant suggestions. The room was comfortable and there was plenty of hot water. It was also sound proofed as the heritage walk a pedestrian area is constantly busy with lots of people walking to or from the Golden Temple. The staff also organised a driver to take us to Dharamasala a 5 hour drive away.

If anything the wifi was intermittent.

the service provided by the staff was exceptional. i fell ill and the staff were very helpful in calling a dr, cooking me meals that were not in menu. it made me feel like home. very grateful to the staff…gursharan, rahul, the chef, sanjay, and Rakesh.

nothing

This hotel is like a UK premier Inn/ Travelodge - gives you everything you need to a good standard. Staff were helpful organising taxi's to Attari for the border show, and to my next destination. They have a restaurant room on the top floor which only serves the room service options. It has a great view of the temple. The hotel is very close to the Golden Temple, in the pedestrian area - so less honking! It is close to the excellent partition museum and to Jallianwala Bagh park. The hotel laundry service was good

The coffee in the room was not repleneshed each day. Taxi extras had to be paid in cash. This was not pre advised

We initially booked another hotel in Amritsar and we got fooled of the good reviews which is a thing in India. So we switched hotels after one night to this one and the difference was day and night. The rooms were super clean, the windows are soundproof and you can get a really good sleep and the location could not be better. If you want a hotel with western standards and prime location in Amritsar this one is a great deal.

Breakfast at the cafe menu was only indian food but there is plenty of options around the area.

Location fabulous, walkable to most things Soft bed Clean and fairly modern so it had well appointed rooms

We arrived in the late evening and did not receive a warm welcome from the guy on reception. Having specifically asked for a room away the stairs and elevators the room we were allocated was so close to the elevator it might have been inside it!! On the positive, it was changed immediately. The close proximity to The Golden Temple restricts what can be served at breakfast, I respect that. But breakfast was plain and dull and showed no imagination, Plus the waiter constantly hovering for tips - I hate that!