The facilities at DoubleTree were exceptional, offering a comfortable and well-maintained environment that enhanced my overall experience. The staff went above and beyond to ensure that every aspect of my stay was enjoyable, demonstrating remarkable hospitality, attentiveness, and a willingness to accommodate any request. This was my second visit to DoubleTree, and based on the consistently high level of service and quality, I can confidently say it won’t be my last. I look forward to returning and experiencing the same warm welcome and excellent service in the future!

Buffet Breakfast,Lunch & Dinner was exceptional with lots of options for my family, specially for my kid who likes simple, homely food. Food quality was excellent, serving cuisines from all over India. We got to try some cuisines from Karnataka that we had never tried before and loved them. Location of the hotel was best, a quite place near a very big forest in HSR although bang in middle of all places of interest. Room cleanliness is emaculate, housekeeping takes upmost care of every little thing. I thought staying in a hotel for more than a week, with a little one will be challenging, but Hilton took greatest care to make it comfortable for our stay. Huge thanks to the F&B, housekeeping, security, front office teams!

Nothing that comes to my mind. Everything was as per my expectations. Hotel took great care of all our needs and the stay was comfortable. Keep up the good work !

Hospitality of all the staffs especially welcome receptionist Miss kirti, Mr. Bharat, and Mr. Syed and in restaurant section Mr. Kageshwar. Even other staffs were hospitable Their speed of attending to any of our needs be it in the room service or at the restaurant

The property needs lot of refurbishing especially the tubs were not working, kitchen sink and one of the bathroom sinks were always clogging

Nice room, pleasant staff, good food

Lack of information and gap in communication between staff. There was an offer that was displayed for the pub 360 at the reception. The pub staff refused of the offer and was not aware. I asked to keep the bill ready for check out but when I came down it was not ready and unnecessary questions delayed my checkout due to which the cab that I had booked left and it was a hustle to find another cab.

Believe in Hilton

It took ages to reach to the property to take a U turn. The Check-in experience right from the arrival was not great. Especially when with family and a young kid, the staff in the portico didn’t have a courtesy to help with the baggage from the cab. The Check-in experience was very formal , just for a sake of serving the customer. It was not a welcoming smile and a cordial feeling. At the time of check out, I had requested for assurance from the room for baggage. None turned up and had to do it on my own until the lobby. The hand shower is very bad in the room.

Hotel was very clean. Especially the behaviour of all staffs were very nice. We celebrated new year there. Overall our stay was great. But I would like to share one thing about their food rates. I have ordered lunch from the restaurant. But it was expensive

Cleanses & staff’s behaviour

Every morning you had something new to enjoy, the types of Dosa were amazing and the staff were friendly and providing right suggestions to taste the different varieties of the food they were serving.

Front office was bit congested and the staff were not able to make good focus on customers. The swimming pool was not large enough for a proper swim.

All the staff ( at reception, security, dinner, in room service and at the spa) are all exceptionally professional and helpful. The housekeeper - Joy is just the best! super courteous and outstanding work!

Nothing! all is good.

The property is clean. Kitchen staff were exceptional. We were traveling with our one year old and they made sure all of us were comfortable. The kitchenette can be better equipped, however it was very helpful while traveling with a toddler, hence we preferred this property.

Our booking did not go through online since our phone ran out of charge. Since it was an emergency trip, we came to the property within an hour of looking up the reservations online, but were told that they were sold out. At 11:50pm in the night, we had to find a coffee shop, charge our phones and then found out that rooms were, in face, available online. We made the booking, went back and the front desk flatly told us they don't accept direct bookings, hence the refusal. With a baby in tow and considering the time of the night, it was very disappointing first experience with the front desk staff, especially since everyone else thereon were extremely courteous. Some humanity would go a long way in building the brand

Very convenient location for our purpose. Very friendly and helpful staff. Great breakfast buffet.

Room service menu can be more extensive. Kitchenette can be better equipped with basics like adequate numbers of spoons, bowls, small plates.