Breakfast WAS exceptional,with a wide variety to choose from and moreover every item was very wholesome and tasty ,they are lucky to have a good chef and his team, the chef even comes and enquires with guest about the food . the front desk staff are very polite and well mannered and always ready to help .

it would have been great if they had a swimming pool too

The club double room in which I later shifted was awesome. Spacious, fresh, cleaned by the housekeeping staff very nicely. The staff is amazingly friendly, very humble . Mr dole, Mr Shyam take care of you very diligently. The food is great, chef jagat and all others are a talented bunch of chefs. You have something for everyone in the buffets. At the reception, ms safura, ms Swati , ms mudita and all others are there to help you with everything. They will become your friends.

I didn't like the executive rooms.

In terms of facilities there are enough reviews available. But a property comes to life by the people who serve it well. A month before I arrived, "Devendra Ojha" (F&B manager) confirmed a particular room-night when booking.com showed as sold out. It felt nice to be taken care off even before check-in. "Sudipta" (Front Desk) in her gracious manner smoothed over my check-in requirements (she noticed my regional last name and struck up a conversation in my native language). She called me multiple times fussing till the room met my expectations. "Suman" (Front Desk) saved me money by suggesting a breakfast combo on checking in. Sweet! "Asif" (Housekeeping supervisor) ensured that dank smell was immediately taken care by installing a vaporiser and also supplied me with an extension cord. Thoughtful! "Rajesh" and "Kundan" (Housekeeping) kept me supplied with endless water bottles and heartwarming smiles. "Mahendra" (Staff driver) went out of his way to fetch Allergy medication on a Sunday when shops were closed nearby. "Biltu" (Front desk) offered insider suggestions on local transport and guided me on appropriate cab rates. Finally, "Tej" and "Nishant" remembered my choice of juice, eggs and breakfast items and without reminders, brought those fresh. No matter the location, and facilities, great properties are eventually run by great servers, who remain behind the scenes. I believe we guests need to speak more about such silent good natured folks! Thanks, Fortune Inn Team!

A gym facility would have been great.

In terms of facilities there are enough reviews available. But a property comes to life by the people who serve it well. A month before I arrived, "Devendra Ojha" (F&B manager) confirmed a particular room-night when booking.com showed as sold out. It felt nice to be taken care off even before check-in. "Sudipta" (Front Desk) in her gracious manner smoothed over my check-in requirements (she noticed my regional last name and struck up a conversation in my native language). She called me multiple times fussing till the room met my expectations. "Suman" (Front Desk) saved me money by suggesting a breakfast combo on checking in. Sweet! "Asif" (Housekeeping supervisor) ensured that dank smell was immediately taken care by installing a vaporiser and also supplied me with an extension cord. Thoughtful! "Rajesh" and "Kundan" (Housekeeping) kept me supplied with endless water bottles and heartwarming smiles. "Mahendra" (Staff driver) went out of his way to fetch Allergy medication on a Sunday when shops were closed nearby. "Biltu" (Front desk) offered insider suggestions on local transport and guided me on appropriate cab rates. Finally, "Tej" and "Nishant" remembered my choice of juice, eggs and breakfast items and without reminders, brought those fresh. No matter the location, and facilities, great properties are eventually run by great servers, who remain behind the scenes. I believe we guests need to speak more about such silent good natured folks! Thanks, Fortune Inn Team!

A gym facility would have been great!

Service and maintenance was good, response to any complaint was quick.

The entrance hall, receiving place need uplift in terms ok look and grandeur. The charges look high for room, food, Meeting hall booking. The eating space is much smaller to cater to occupants when the hotel is decently occupies, had to be standing for half an hour one day during breakfast.

Check in process at an odd hour was very good. They let me stay for a longer duration as I had checked in late at night and were very prompt in replying on my ask of confirmation for longer stay.

The room seems to be a little run out. Some maintenance here and there is required. The bathroom fittings need to be better cleaner. There is no enough natural light in the room.

Food is awesome specially the authentic Gujrathi Thali. Our German Guests were super happy with food. Rooms are spacious. Staff is excellent, cooperative and provided welcome Coffee. Smooth and fast check in

Everything I liked our privacy should be private that was there.

I have no words to describe all things were very gud and was nothing to dislike.

Swati at the front desk, was a perfect example of the classic ITC hospitality of warm and immaculate attention to detail!

location and large rooms!

Excellent staff, especially both ladies in the reception and Bappa in restaurant and Samita & Megha in housekeeping. plus others also were very cordial.

Nothing that I did not like.