Loved the location and inhouse gaming and other activities

The staff was not attentive. I had to give several reminders for the birthday occasion of my husband and then they said they will send complimentary champagne to compensate for the reminders , which unfortunately was never sent

I had an exceptional stay at this hotel. The cleanliness and comfort were top-notch, and the valley views added a beautiful touch to the experience. The hospitality was outstanding, with a friendly and helpful staff. The property was impeccably maintained. A special shout-out to Mr. Deepak, the front desk manager, for going the extra mile and enhancing our overall enjoyment. A truly memorable experience!

I would like to offer a suggestion for consideration. While the quality of food and beverages was commendable, I believe that a more rational pricing strategy could further enhance the overall guest satisfaction.

Property is excellent . But was unhappy with reception staff . They took so much time to allot us our rooms .. Way beyond the official check in time. Especially Mr Deepak he was extremely rude and unprofessional. Would give special credit to Mr Imran and Ms Bharti who finally managed to get us our rooms and made us comfortable. Mr Deepak on couple of other occasions was rude and unfriendly. Staff and management still needs some finishing touches for a property like this and charges for wht they are charging.

Location....outstanding. Hospitality and food. Staff is very warm and courteous. Excellent food preparations. Overall, it was really a good experience. We enjoyed every moment

Housekeeping is the the main issue and should improve. Leakage was the main issue. We had two rooms and both had some or the other leakage problems. Before handing over the keys, they should check it. Even toiletteries were not complete. They should provide a grip bar in the bathrooms for senior citizens. During the shower, it gets very slippery.

I liked the villa type rooms with garden and closeness to nature. Staff at reception is very friendly and accommodating. Food is good , not great. Restaurant staff Robin , Mr Swarup are nice and helpful. Buggy services are fast and buggy drivers are quick. Room service is very quick.

Highly priced property , if we pay the price we expect peace in rooms. Lots of repair and maintenance work with drilling was going on just beneath our room, for 2 days. No napkins on tables in restaurant during breakfast. Restaurant promotes maharashtrian cuisines, but when ordered THALIPEETH , it didn't taste like one. If you promote it, you should be perfect in it. Even with uttapam same story . Towels not kept in swimming pool changing rooms. One guest had vomited in the way from room to restaurant and it took quiet sometime to be cleaned, we had to jump over it to cross and go. Such things should not happen. No accommodation for drivers. Strawberry cuisines not given importance in meals , as it's famous for Strawberry, it should be served in various recipes in meals.

Ambience and breakfast

We are very much upset on Christmas compulsory dinner. When we booked in booking.com site it was no where mentioned on compulsory dinner, however subsequent to booking we got message re dinner which is very costly we believe in comparison to arrangement and foods. Dinner expenses also include liquor which we don't take but no relief inspite to highlighting with hotel. Also the arrangement say live sing as well food variety not at all upto the mark compare with Marriot name. We suggest booking.com to be more transparent and not mis guide customers.

I was in Marriott on 19/4/23 for 2 nights. Check in was very smooth and Santosh at front office was very courteous and helpful. On being informed that I am a regular guest of Surya resort ( name of Marriott prior to take over by Marriott) , he upgraded our room without being asked for. Dinner was good and breakfast was with a vast spread and extra courteous staff. On day two the a c cooling wasn’t up to mark so I had to call for technicians at 12.00 midnight and therafter at 1.30 in the night - when it was finally rectified. On check out next day I had due to improper sleep migraine so couldn’t attend breakfast which was informed to front office manager ( can’t remember name probably Abhinav ) He immediately got the breakfast packed and personally came upto the car to drop it . Also Operations manager Imran Khan personally came to say sorry to us for the inconvenience caused but before that as a goodwill gesture Abhinav had waived of the room charges for the second day completely to out surprise. Thanks to team Marriott Mahabaleshwar.

The combination of the hotel's idyllic location, panoramic views, impeccable service, and luxurious amenities created an unforgettable experience. Whether you seek solace in nature, a romantic escape, or simply a rejuvenating retreat, this mountain hotel is an oasis that will leave you with memories to cherish for a lifetime. We cannot recommend it highly enough, and we are already counting down the days until we can return to this slice of mountain paradise.

Nothing to share

Excellent property and ambience. The staff is extremely courteous and polite. I went there for my marriage anniversary celebration. The hotel staff surprised us with decorating our room and also with a cake. It was a very gesture. The food is yummy and mouthwatering. Overall experience very good and would certainly recommend!

the swimming pool needs to have heated water. The weather all through out is on lower side Plus its breezy all the while. Lot of people including ourselves couldnt enjy the pool and pool side as the water inside was very cold. Scope for improvement in this area.

overall a decent stay. Chef is very good. interacts with you and prepares on demand. staff is courteous. visited the place for my wife's birthday. they decorated the room and arranged for a small cake as well. during the dinner time they arranged for another cake. Restaurant staff is very good and interacts well. Sudharkar, Siddharth, Rishav are very courteous.

they have only 1 lift for guest usage. in times of more than 4 people using the lift, wait time is long. lift is very slow. villa rooms require golf cart to be used. wait time is more. room service takes long to be served. restaurant has limited menu. they charge activities for kids like car and dart game which was a turn off for me. high price and good hotel expected to have this on the house.