The staff were particularly friendly and accomodating. Shyan the manager ensured all my needs were swiftly met, as did all the staff. I enjoyed how large the room was and the fact the hotel was in a quiter part of town. The hotel was very clean throughout and was only a 20 - 25 minute walk to the gateway of India. I shall be more than happy to stay here again upon returning to Mumbai Good Job, Well done !! :-)

You couldnt always get hot water for a shower.

Location very calm, staff most of them very friendly specially a guy that was working nights and was with a permanent smile. They attend you really well and I recommend it 100%. I love the building and the inside. If I’ll come back will stay there for sure.

The only 2 things I didn’t like is they make you pay everything once you arrive (never happened to me before anywhere in the world, not even in Delhi that we went on May , so they should do something about that) and the restaurant ultra mega expensive for food quality (very poor). Apart from that everything perfect

The services and staff are amazing. Location is perfect, with easy access to public transport and many eateries at walking distance. Would definitely recommend for family or solo trips.

The rooms are still using very old window ACs which do not do the cooling as good as new wall ACs. These should be replaced. Rest all facilities are perfect. The Standard room could be slightly bigger but that's not a problem for solo travellers.

This is an old hotel (undergoing renovation) in a relatively quiet part of Bombay. Despite this, the rooms were clean, the renovation work was not intrusive, and the staff were courteous and helpful. I'm not a fan of eating in the hotel in which I am staying. The family was tired and we decided to do so for our first dinner. I have to say the quality of the food, and I know my Indian cuisine, was excellent.

Not sure. As I said this old hotel is undergoing a major renovation. It would be a bit picky of me to be a bit grumpy about very minor things.

The staff here was very kind and welcoming. I arrived early in the morning on a redeye flight and the staff worked to find an open room for me, but it took a few hours. They were apologetic and helped me get in to a room as soon as it was possible.

I only stayed here for one night before transferring to another hotel to meet with a group. The hotel is an old historic building and some of the light switches were hard to locate. If the hotel is renovated in the future, the owner should ensure consistency with the placement of the light switches.

Comfortable beds, nice bathrooms, staff very helpful. I had a top-floor harbour-view room for a week and it was very pleasant, with a well-designed terrace that was completely private, looking over the docks through the top of a peepul tree.. I had a small third-floor standard room for two days and it was perfectly comfortable and more than adequate. Nice to have enough towels, a clean bathmat and also enough pillows.

The room-service breakfast is very limited -- and, indeed, the buffet breakfast is very standard. And why is it impossible to get good brown bread or toast in most Indian hotels? Although the bathrooms are well designed and convenient, I feel it would have been better not to have a transparent basin with a transparent shelf under it, so that things started to look messy pretty soon, despite the clean first impression it gave.

Grand Hotel gave us an old-world flair experience in a 100 year old building filled with history. We stayed in a harbour room only accessible by a classic staircase which we reminsced on the way to the room every day. The elevator is one that you can expect to find in classic black & white movies with soft music playing. In our room, we got to enjoy the sight of sea eagles in the mornings as well as other marine birds in the area. The hotel is situated at a convenient & safe location with access to popular sites in Mumbai. It is a well-maintained property and kept very clean. All staff including, front desk, restaurant and housekeeping provided us great attention and care throughout our stay and ensured that we have a pleasant time at the hotel. We would definitely come back again and hope that it is very soon.

Breakfast could be improved to accommodate more food options.

Nice charming hotel in quiet area. (Wich is not easy to find in Mumbai...) Rénovations are complited. Some ajustements have to be done in order to make this place very nice 3 stars one. Buffet breakfast can realy be improved. AC in restaurant doesn't have to freez ... Nice staff

Freezing températures in restaurant Breakfast buffet : chimical fruit juice, poor choice of pastries, same hot food every day....

Excellent value for money compared to other hotels, nice quiet area and convenient for train station and other tourist sites. The hotel itself is an incredible building, and bear with the management as they are upgrading it now. Yes the air con units are old and a little loud, but main thing for us was that it was clean and safe. Great staff too.

In need of some upgrading as other reviews mention but nothing that was a deal breaker for us.

Loved the staff, breakfast and that it was situated in fort. It’s quieter and more secured at night as it is situated next to a lot of military bases and government houses so we were able to sleep better at night compared to our first week in navi mumbai. The staff are so friendly and helpful; we’ve had a horrible experience at our first hotel in navi mumbai where they look at foreigners as money but the staff at the grand hotel are warm but also very professional.

The bed sheets were a little bit bubbly so they were making my skin a bit itchy and some a/c a bit tired but could be attributed to the decor.