The location and staff were a big highlight. The staff would go above and beyond. The breakfast was a bit busy and staff seemed a bit overwhelmed. The last morning was probably the only day that the staff delivered in terms of service. It wasn’t bad overall but not top notch on the other days

The fact that it was sitting around the corner from a slum - probably something unavoidable in Mumbai but as an international hotel your corporate social responsibility department should be helping the most disadvantaged groups especially the children of this community

It was a pleasure staying at the Sofitel BKC here in Mumbai. Firstly, the rooms are quite big and give off a very elegant vibe (not exactly my cup of tea) and I’m sure a lot of people like that. The gym is modern and even has the Kinesis machines, which are one of the safest machines to workout on. I am not sure I can say enough good things about the food. I enjoyed the breakfast and dinner buffets, and the wide variety of options to choose from. Lots of healthy options to choose and their biryani was spot on (hats off to the chef for that). And lastly, this hotel would be nothing without the staff. They are the heart and soul of this place and I want to thank them for their excellent service. Thank you to Pawan in housekeeping, Mahadev at the concierge, Mayur, Ravindra, Ayushri, Prasad at the restaurant for making this a memorable experience. It was a great experience overall, and I would recommend this without any reservations (you should make one though)

I think it would help if they had more experienced personal at the front desk as it was a hassle for me to check in.

From the moment we reached we were welcomed wamly. Special mention to the housekeeping staff Pawan and Prathamesh who made our stay comfortable. The Pondicherry café staff (Ayushree, Kunal, Sunaina, Shefa, Vikram, Tanmoy, and sous Chef Abhishek) were very considerate and catered to our special requests beautifully during our long stay. We felt treasured the whole time.Kudos to Shane (in room dining) for his cheerfulness and exquisite service. Our gratitude to the guest relations staff who made check in/out seamless (thank you Janvi for the exceptional service, the daily talks and the beautiful gesture on our last day and Khusboo Saxena and Mr Rakesh - @ the concierge). I would definitely recommend this place and we hope to be able to visit again soon. Merci beaucoup!

Nothing :)

The room was so nicely decorated and the city view gave it an extra dimension. This hotel has en excellent Indian cuisine restaurant called Jyran. We ate there 3 times! The food was so good we didn't try any of the other restaurants in the hotel. Breakfast buffé was also excellent with great variation of hot and cold food, including a lot of nice indian dishes. Staff was super friendly and helpful in every way! Security is high since all persons entering have to scan all luggage and bags. The area is also very safe and calm and within walking distance to some shopping malls.

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Loved almost everything about it, the food especially was incredible (definitely opt in to breakfast, it was the best eggs Benedict I’ve ever had!) and the service of staff was amazing too. I didn’t get the lunch buffet but I saw it had sushi and sashimi so would definitely opt into that if I stay again. I also used the hair salon and was so happy with the result. If you can afford it I would 100% recommend staying here.

The only thing is the location which I know isn’t something they can change but just to let others know it is quite far from the tourist spots so you either have to get a cab that takes 1-1.5 hours (do not believe the google timings, it took me 1 hour 15 in a cab) OR get the train from a nearby station.

Stayed one week in Sofitel in Mumbai. I had a very early arrival, and asked the hotel in advance if there might be a chance to have my room ready earlier than standard check-in time. They were kind, so it took me just about 1 hour to wait in the lobby before my room was ready. The selection of meals at breakfast was very good. Rooms are very clean and comfy. Hotel staff do their best to make you happy virtually in any aspect.

Very rarely do I come back to write a second review of the same place but this place and this stay was so amazing that I had to. What makes this place amazing is their staff and people, right from checkin, while walking around, restaurants, entire house keeping staff the smile and warmth they demonstrate is outstanding. The rooms are very comfortable with all the amenities you need, including good collection of in room coffee (especially the espresso) and tea are very refreshing and all you need. The 14th floor club for hi-tea and evening cocktail is so fulfilling and relaxing, especially after a long day. I really like their attention to details, example of that is their bed turn service. They keep a water bottle by your bed, mat with slippers on it and do the curtains as well, all making you feel special. Ending this review without the mention of their food would not be right, one of the best breakfast spread and the taste is out standing (if I had to pick one thing where they can improve - coffee and tea service during breakfast, it just takes for ever at times). A must try are their tandoori options both at lunch and dinner. Overall I would highly suggest this as a must stay if you have to be in this area. Thank you Sofitel for your service!!!

The staff were very friendly & obliging staff cleaning the rooms were very good & made sure the coffee machines in the rooms worked they were meticulous making sure your every need was met a young man called Yougesh is worth mention for his excellent service

There is a lot of construction very close to the building that makes.very loud noises throughout the day & night

The hotel was clean, stylish, roomy with excellent service in where we had breakfast/lunch/dinner. Food was good and great value for money and service was attentive and efficient.Special thanks to Sous chef Abhishek Verman /guest experience manager Tanishka chakrabarti for their wonderful hospitality and excellent customer service.All the Sofitel staff was super kind .We had a wonderful 6 days stay with our family.

NA

It's in a good location. Clean and large rooms. Supportive staff.

We took 1 large room for 3 people expecting that we will get twin bed and one proper single bed. Initially we didn't see any separate bed and we were told that you are supposed to sleep on a sofa. We were asked to pay additional money for single bed inspite booking for 3 people. Upon requesting staff, they provided one single separate extra bed as a complimentary. Appreciated the efforts but it was one of our learning.