You hear a lot of things about India and people tend to focus on the negatives. For this reason, I had low expectations of the hotel and location. The reality was a very pleasant surprise :-) Very friendly staff, well maintained environment, attention to detail, good services, comfortable rooms, swimming pool, Spa, etc. In my ratings, I dropped them a point on the breakfast because I thought they could have had more variety in the area of fruit and non-cooked breakfast. However, I think for most guests, the buffet and show-cooking were right on the mark. For dinner, I tried both the in-house restaurants (Café Hollywood and Mad Max) and both were excellent quality with large portions and good service. I was there for 22 nights and experienced no "health issues" whatsoever, which is a clear sign of a good kitchen! I also ate at many of the local restaurants and most of these were also of a high standard. The location ("Thane") is an area for "comfortable well-off" locals so the area is clean, safe and a pleasant place to stay and visit. "The Walk" is the local pedestrian zone with many shops and restaurants - all worth a visit. Back at the hotel, the free-time offerings really made a difference to my visit. I went swimming in the roof-top pool almost every day. Its not huge but you can have a decent swim. The Gym is small but well-equipped and the Spa offers excellent massage at about 40% of the rates charged in Europe. On the whole, a great place to stay that I am happy to recommend.

As with all big hotels, the little things were occasionally forgotten - e.g. the complimentary daily drinking water. However, a quick call to reception and such issues were quickly and quietly resolved :-)

Great hotel in Hiranandani Estate in Thane. It's luxurious and one of its kind in Thane. Overall very good with good room, bed and facilities. Running hot and cold water in shower worked fine. Rooftop swimming pool and restaurant was good. Breakfast spread included with room was really good. Good options available in both Indian and Continental.

Shower gel was not refilled in the shower and the hand shower and head shower didn't work fine when you turned on hand shower the head shower was also dripping. Restaurants in the hotel are super costly. Room could have a small desk instead of two dinning tables.

Generally the staff was exremely friendly and motivated. I have never expierienced similar level of motivation before. The breakfast for example offered almost every style of food, however with a focus indian style . The staff was very caring and even made wishes happen that were not immediately available like morning soup.

Not all facilities were in operation yet as it is a very new hotel. I am curious how these are when I come back next time. Other than that nothing to mention here.

Staff was very helpful and courteous room was spacious and comfortable and facilities were good

The shower wasn't heating well and water force was weak - also I had to call the housekeeping thrice as the TV channels were showing up on the TV but only the third time did the staff actually explain how to work the remote keys so that this will not recur.

Breakfast was outstanding, and the service impeccable

Housekeeping could have been better. Towards the early morning, the air conditioning wasn't working, which was surprising considering that it is a brand new hotel. Also, all the lights didn't work in the morning when I needed it because it was still pitch dark at 0630. Also, the water flow in the hand shower could definitely have been better, temperature control was too sensitive for comfort.

The team at this hotel made it, our group of 12 had a great tie, were made to feel very welcome and we were very much looked after - a really great hotel - stay here.

Windows in the room dont open

All facilities were as declared in the description . The room service was very efficient. The Breakfast Buffet was excellent. The Staff were very friendly. Need to mention the Guest Relations Executive Pratiksha, for her excellent skills in Guest Handling.

Nothing

breakfast was excellent.nicely displayed.very tasty. and the staff was perfect host taking care of every thing. ambience was also great

wifi was not very good but since its not even a month old hotel it was part of teething problem and i hope soon they will correct it. other problem was hotel did not have vehicle to move around but i believe they will solve that too soon

The food was fantastic. It's worth every penny and more. Very clean hotel and stylish rooms. Friendly staff, they attended to every request within minutes

Nothing! It was perfect!

Location is good, reception staff is good.

I think room service facilities needs to be improved. Usually room service staff visits minimum 2-3 times for setting up a bed, for filling tea materials, timely removing used food plates and other stuff. This was missing.