Dont know where to start. the property itself is an oasis….in the middle of chaos. you can experience varanasi and it’s craziness and come to the palace to immediately have a zen state. The staff is beyond words that can describe. Ganesh has passion in running the place and it shows. But then it shows in the door man who ran to be at the ghat to ask if I want a seat for the aart, mind you that is after I checked out. He just cared. the chef, butler, front desk (he actually used his app to call me an Ola and gave me his mobile nbr in case i needed something) everybody were par excellence. if you think you know what it is be royal think again and experience it here. they will welcome you with a conch, garland and some excellent drinks and snacks. the farewell was even better. a gift, and all of the lined up with folder handed hands biding you farewell. I have not experienced that at home. if you are here in varanasi, do experience it. you can say it is pricey, but when you have dinner in their pool side table and the live music plays next to you, you will know it is worth it.

everything was exquisite. yes it is far from main ghats, you can’t book it and then complain. come prepared to take a cab…the least of the issues.

Excellent welcome. Staff did everything possible to make our stay comfortable. Hotel was excellent. The premises could use a little refreshing (rose garden, golf area).

The staff was almost too helpful particularly while dining in that they were inquiring if everything was to our satisfaction too often.

An amazing and wonderful place! Exceptional service! The team and management are at the highest level! Historic building and interiors! Just gorgeous!

nothing

there was so much peace once we were in the property, quiet, in nature and relaxing. the rooms were great and service excellent. really felt like living in a palace. very courteous and great staff

the food can be better - didn’t enjoy it much

Incredible staff who were warm , courteous and helpful. Clean rooms and the location was very ideal. Beautiful property . Highly recommend this for stay in Varanasi.

The ambience, hospitality are excellent. General Manager Mr. Vikash, front desk executive Ms. Rimjhim , Mr. Rupak were so cordial

Nothing

The palace is beautiful the people always help to you the restaurant was delicious 😋 and view is wonderful 😊 everything is lovely super

Nothing

Breakfast was served with our requirements and in fact special care was taken to make mine as I am a Vegan. We had endless cups of tea with an amazing dinner the previous evening. We celebrated our anniversary at the poolside with rose petals and cake arranged by Anant Gaddala who was the most gracious host and man on the property. He also organized a pooja ceremony atbthe nadeswar devi temple where renewed our vows. Our suite was a dream come true with a four poster bed and ballons and fruit for our calling. Thank you. The best was the copper bowls to soak our tired feet after we arrived from the ganga arti. Staff Vinu helped along wth madhumita in the front staff.

There could be large windows for fresh air.

Property Cleanliness should be essential all point and time.

The team in the hotel. Exceptional service, warmth,made us feel like part of the family.

Nothing.