Everything! This hotel and its staff are just simply amazing! I have health problems that make it challenging for me to sleep on hard mattresses, and they accommodated, adding as many duvets as required to soften the bed for me. Also, I encountered many problems during my stay (my passports needed to be retrieved from another town, which they helped with, I got really sick, they called the doctors for me, they checked on me regularly to make sure I was getting better, they made special meals for me to help my recovery, they helped me to not get ripped off by a taxi driver) and everytime the team was here to help me, which is truly rare and unbelievable. Like Bred told me the first day, it was my “home away from home”, my Bali family.

There is nothing not to like

The hotel itself was lovely and our room was spacious and very clean. The bed was comfortable and the shower had good pressure to it. They also offered Netflix which was nice for a lazy morning or late night in. The location was okay, we found a shortcut which helped since we walked a lot, into more of the busier streets with restaurants and shops. They also have a good variety of food and drinks to offer.

Although the staff was friendly and helpful, they did however mostly only acknowledge my partner and a lot of times ignore me, despite me standing next to my partner and saying hello politely to the staff every time we came by. There were two staff members who did however always say hello but it was a shame to feel less welcome by the majority of the staff.

I loved everything about my stay here! It started with a cute welcome drink and little appetizer which was a very nice surprise. The staff were extremely attentive and kind, the pool was clean and larger than I expected. I will say I was surprised at the noise from the road, but that was because my own ignorance, I didn’t realize how busy Canggu was (I’ve never been to Bali). I was out exploring most of the time anyways, and the location of the hotel was perfect for exploring. Was super easy to get a Grab Scooter or exploring by foot. The rooms were spacious and clean, showers had nice hot water. I booked the Deluxe room with Pool, treated myself! It would be a really cute set up for a couple travelling together. The bed was comfortable, the wifi worked great, Netflix worked clear as a bell. The restaurant on site was also very good. I’m surprised it wasn’t busier to be honest, it’s a hidden gem. Seriously no complaints about my stay here, would recommend and would book again :) Also, hot tip, Sensorium, a restaurant like a 3 minute walk up the street is incredible. Copy and pasted my review from trip advisor because I was too lazy to write it again, but everything is true and true. Loved my time here.

The construction going on next door was irritating at times, but that’s nothing to do with the venue and that won’t be going on forever.

Property is really nice with the staff really nice and polite

They were among flexible with floating breakfast . As we already had breakfast included in our room Package so we told them we are happy to pay extra for floating breakfast but then when that happens does it mean that we can have both floating breakfast and normal breakfast as well as it was included in our package . To our disappointment they said no which to me didn’t make sense as we had already paid for breakfast with room and for floating breakfast we were paying extra which meant we could have both . So I would say they need a bit of understanding and have to be little flexible with their approach when dealing with guest

I owe a big THANK YOU once again to all the staff of this hotel. I had experienced "bali belly" infection on the 2nd night of my stay. I was almost about to faint and reached out to the reception for help. He immediately called the medical service and they were there for me just in a very short period of time. The next day every couple of hours they called me from my room, checking my condition, asking if I need anything, offered food that would comfort my stomach. As a solo traveller and first timer in Bali, I was freaked out and scared but they made me feel at home, secure and eased out the process for me. Apart from that, the room had all the amenities that you might need even the mosquito repellent and ear plugs. The pool and outdoor are was super comfy. The location of the hotel was also great. Loved the small gestures they did once I checked in - free drink, mini snacks, fruit basket and the cold towel to freshen up. I'd definitely come back again

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Really GREAT food with variety of choices, always available from 7am till 11pm in the hotel restaurant! Friendly, kind and responsible staff, they were happy to help with everything we needed: bikes, laundry, SIM card, etc. We were allowed to have a late check-out which was a lifesaver for me as I didn’t feel well that day. I really liked our stay there and would like to come back!

Overall, our room was clean and fresh. However, I did find some things that could be improved: we had old stains on the floor, not very clean sink walls, and limescale stains on the glass shower wall. Tea utensils were sometimes not changed, but rinsed, so that tea / coffee stains remained on the cups, and it was not very pleasant to drink something from them. I wish we had dishwashed cups every day.

All the staff are so amazing! The reception, cleaning staff, kitchen and maintenance were all amazing thank you! They made our stay so comfortable and helped us any time we needed anything. The breakfast is delicious and the service is impeccable. Location is great not too far away from anything but also not too busy, you can sometimes hear the road at times though. We ordered a massage from the hotel which was great. We got a pool room which was great. Couldn’t recommend this place enough for Canggu. Thank you to all the staff you made our stay in Canggu.

1. Loved the location - very close to everything. Very central. You can walk to restaurants, beaches, shops but there aren’t proper pavements so you’ll need to be careful. 2. The breakfast - honestly, one of the best breakfast concepts and everything we had was so good. You get to choose 3 different items from a list of about 50 different options- you’re spoiled for choice! Also their breakfast is served until 5pm. 3. The rooms are well sized - loved the little garden, very tranquil in the mornings. A/C worked well. 4. Great amenities - supply of filtered water, all good toiletries, insect repellant.

1. Main road - all the villas face the main road so you have to deal with the loud vehicles all through the night. They do provide ear plugs but it doesn’t help that the bathroom window is open (there is a gap between the two pieces of glass) and the bathroom door has slats, so noise passes easily into the bedroom. 2. Service (not bad, but quite minor) - we stayed 3 nights. They provide a coffee/ tea box in each room but don’t refill it if there are any items consumed so you need to keep asking for tea bags, creamers etc.

We were lucky enough to stay for 8 nights at this hotel. We had a beautiful pool room which was perfect for our stay. We arrived late due to airport delays, however we informed the staff and there was someone ready to greet us and check us in (1am). The hotel staff are so kind and helpful and really couldn’t do enough for us. The rooms were cleaned so quickly once we had left them. They were also so quick to respond on WhatsApp to all of our queries. I will miss the hotel staff welcoming us back home everytime we returned to the hotel.

Nothing.

Staff are very friendly and always willing to go the extra mile! The description of the deluxe room had a mistake and initially listed 3 beds (we needed to sleep 3), but it was actually only either 1 king or 2 twins. They sorted us out and put 1 twin next to the king bed which made it very cozy and for our family of 3. Loved the breakfast menu options and delicious coffee. Location cant be beat too and was a short car ride away from shopping and beaches. It was also very clean and cozy atmosphere in the evening.

That said, as other reviews have mentioned, it can get loud in the evening and early morning due to proximity to the street. Do check the room location first - we were given 201 initially but 202 was the quieter one and moved there. Stairs are a bit steep, not unsafe if careful but something to note. Beds could be improved both sheets and mattresses, but not a dealbreaker.