The staff were mostly very nice and considerate, however on my final day they were extremely persistent in trying to get me to leave a positive review, standing round me while I tried to eat my breakfast. As I was already running late and anxious about my flight this was particularly inconsiderate and irritating.

Normally we don’t write reviews, but we are happy to make an exception for this hotel. The employees where more than amazing. They make you feel like royalties, and do everything to make your stay as comfortable as possible! Especially Robert from the reception, who gave us a free upgrade. Nurdin and his colleague from the pool bar were so kind, just like Jimmy and Yadi from the breakfast. They did everything for us and checked if everything was okay! Rooms were wonderfull, big and clean. Amazing view from 28th floor. We will definitely come back when visiting Jakarta.

Nothing

The staff from the reception to housekeeping to restaurant to security are really nice and helpful! Everyone working there is the hotel’s best asset. They are all very kind and polite and are genuinely and sincerely helpful. I’d like to mention the servers and the manager in the restaurant who have been very attentive to the guests all the time. I wish I can name them all but I hope that all of them are recognized and awarded for the great service they are providing to the guest. If there is one reason I would stay in this hotel again, it will be the staff! Keep up the good work! Stay safe and I hope to see you all again when we visit Jakarta!

Not much of an issue since we stayed in or out most of the time but we didn’t feel like it was pleasant to walk around or explore outside of the hotel.

The hotel was clean and comfortable. They even allowed us an early check-in, which was convenient. The location was right for us, as we wanted to explore the old-town and china town areas. But our guides were worried about petty crimes like phone snatching in the area. So, if your purpose for being in Jakarta is not to explore these areas, this may not be the right location for you.

Nothing really. Location could be of concern to some people, since our guides seemed to be worried about petty crimes like phone snatching. But for us the location was right since we wanted to explore old-town and china town areas.

Comfort, value, staff specially mr. Fozan at luggage counter he was professional and helpful.

Location, I've given a room that smells like sigarret but they change it right away after I complained

Reception was very good at listening. I kindly asked for a room change due to a group of teenagers being too noisy in the next room. The lady at reception fixed it immediately and put me in a quiet and peaceful room. As a result I slept very well.

The man in charge of the breakfast@ the restaurant was too persistent in me signing up for breakfast for the whole week. I just wanted to eat my food but he wanted me to agree/do the paperwork just before I had a chance to enjoy my food. I could also feel him watching me every time I’d go to top up on my food- I felt a bit uncomfortable

All staff wear beautiful clothing appropriate to their position. High security level, from incoming cars and guests on the ground floor up to your room. At the large and beautiful front desk during check in, the Bell boy will bring all your luggage with Bell carts to your room. Rooms are large, very clean and beautiful with big windows from floor up to the ceiling and noiseless. Every few days you get new room slippers, fresh bathrobe. The rooms are provided with fast wifi and fixed internet connection, different power outlets, big flat screen TV and 2 telephones, large 6 meter office desk with a comfortable office seat and many space for your luggage including a save box and a little sofa with table. The bathroom is very spacious with a big clean and beautiful shower cabin with 2 shower heads. All soap and lotions are from a high quality. High quality towels, hair dryer. Every day new tooth brushes, tooth past, bottles water, etc. There is a big swimming pool with towels, dressing room, pool bar, fitness room and spa. During weekends there are food stands in the evening at the pool bar where you can order fresh cooked food and drinks. The breakfast buffet restaurant on floor 3 is very big and beautiful with many different food sections. You can make choices of Western, Chinese, Japanese and Indonesian food, fruits and drinks. Different choice of high quality coffee and healthy drinks. All food are made fresh and constantly checked by 2 assistant chef cooks on taste, presentation and quality. The assistant chef cooks are always standby at the food sections to serve and provide you with information about the food. All food cutlery ect are sterilized. The restaurant managers which are responsible to ensure the restaurant run smoothly and efficiently and food service managers. All the staff members of the restaurant are highly dedicated to there job and provide you with the best service, its a perfect teamwork with a smile and happy feeling.

The best hotel I had ever been, early check-in and late checkout which suit our arrival and departure time.The breakfast was excellent, dining room staff are very attentive. We received complimentary dragon fruit smoothies which are so delicious from Ardita and complimentary freshly pick mango from chef Jimmy. Would love to return again next time to enjoy your exceptional service and the chili garlic prawn pasta.

I gonna said the location of the hotel, the traffic quite messy, do not have sidewalk to have comfortable walk.

The hotel was fully booked when we arrived, so the hotel upgraded us to double King Suite with 2 bedrooms. Since there is only 2 of us, the room (or more like a private apartment) is very spacious. There is nice bean bag and the comfortable sofa to snooze. The bathroom is very clean and well equipped. There is washer and drier, fridge and microwave oven. In short, we can just stay in the room because it is too comfortable.

Although we did not manage to use the washer since we only stay 1 night, it will be good if we can have the laundry detergent or purchase it from hotel (I don't mind). Also there is no soap or detergent to wash the utensils at the kitchen in case after use you need to reuse the utensils. All utensils are very clean though :)

Welcome chocolate cake .extra large bed, spacious room and Super fast 6 lifts. Swift check in and check out process. There is a mall attached to the hotel for a quick grab for meals. Breakfast has a lot of options to fill your stomach. Most options are Indonesian though. The supervisor speaks to you each day if there is anything required. I would prefer local fruits to be added as the market was selling for a kg minimum. There is a minimart 2min walk away so you can get snacks/water. Staff are nice and always helped me with my stuff in/out grab. My children got chocolates as treat on our last breakfast and also homemade cookies by the chef.

The surrounding does not do justice to the hotel. Places around are not clean which may doubt on the hotel initially. Inside we had no issues. The only issue I faced was the bluebird guys asking again and again for booking confirmation. once is was leaving in grab a guy came saying it’s not stand by so you have to confirm. Knowing i am paying double the amount only to avoid any hassle with kids, this was quite annoying.This would have been my third confirmation. I believe hotel should manage the airport transfers as their presence is not pleasant or helpful considering their rates.