Quick response & solution to complaint. The AC in my initial room released bad smell from time to time. A new better room is provided almost immediately

Lack of small but necessary features like handtowel, glasses. Bathroom is a bit too dark

The rooms, and the ambience feels like at home

Their concern about environment make no plastic on the trash and make it looking dirty will be nice if they use trash bins with cover on top if not using plastic

The hotel is clean, the room is nice, big, clean and well lit (stayed at Executive suite), it has kitchenette too, there are greenery area near the pool, which is nice, play area for little kid & small gym. Short walk to the mall, salon & toll. All the staff were lovely

This was my 2nd time staying here. I stayed at the Studio Executive room (40 m²). If you are studying or working and need a quiet place to stay, this is the hotel to choose. The desk is spacious, the bed is comfortable, and the view is really nice. There is also a kitchen and cutlery. It's close to some malls and it's easy to get delivery food sent here. I have stayed in the Executive Suite room as well (64 m²), which feels more luxurious and comfortable. But the Studio Executive room is good enough for me too. My suggestion is to choose the Executive Suite room to get the best experience at this hotel. The food here is good too.

In the Studio Executive room, the bathroom is alright but could be a little better. The curtain that hides the shower is not that nice – it looks dirty and it was hard to roll up and down. This is not the case for the Executive Suite room – the bathroom is so nice and does not have that curtain. Also, cleaning room service was inconsistent – sometimes they came, sometimes they did not come. Sometimes they did not clean or replace the used cutlery, so I'm not sure if should bring my own dish-washing liquid next time. Also, it's very hard to use the telephone to call the front desk or any other service when you want to check-out. The designated numbers on the telephone do not work at all. You may have to press 1 but I'm not sure. I would appreciate a list of updated numbers to call.

Location and the ambience. It's comfortable since the Hotel is not too busy and crowded so it's ideally to stay quite long with family. Room also clean with good maintenance. Location is easy access from Outer Highway and its odd even free area. Definitely will stay when visit Jakarta again.

Since this is my 2nd time stay in this property, and I feel bother with alarm alert that sounds by midnight. besides from my bathroom sounds of water sometimes too loud and awake me from sleep. I will not stay in this property when I am alone.

Quite location but not far from shops.

Litterally hearing the noise of others talking from other room after 10pm. Its very disturbing.

The staff generally good,need to smile a bit more

Air-conditioning noisy. Decor needs upgrade. Jaccussi not hot water..

The staffs, the facilities, the food - they are all beyond my expectation! Way to go!!

Nothing, all the check in and check out process are smooth and fast, super helpful people around.

This place is semi-apartment, nice ambiance, and has a great location.

It doesn't have complete toiletries amnesties. Need a brighter light in the shower room.

Good location

Bad traffic I don't like for closet flash use recycle water coz looks like dirty, I knew that's good for environment but you should put blue block for closet